Is your strip RGB? If so, you will need a remote control. Do you have one? If yes, you need to use it. Most strips have a remote. I know all but my awning have remotes.
Follow the wiring to the connection point. Perhaps there is something disconnected.
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2011 Nissan Xterra V6
2016 Rockwood MiniLite 2306
Nights Camped 2016 [24]
Nights Camped 2017 [63]
Nights Camped 2018 [27]
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