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Old 12-02-2020, 10:44 AM   #1
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Post Any Berkshire 34QS owners?

We just picked up our 2020 BS34QS 2 weeks ago. The brochure clearly states "Pillowtop Mattress" as a feature. Our coach has a standard mattress. Has anybody else purchased the same coach and what type of mattress was onboard? Thanks in advance for any assistance.
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Old 12-02-2020, 01:49 PM   #2
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My 2019 came with the same crummy mattress. First thing I replaced.
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Old 12-02-2020, 01:53 PM   #3
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Yeah, I was just curious to know if contacting the manufacturer is an option since the brochure says "pillowtop". Seems like they should make good on it.
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Old 12-02-2020, 04:31 PM   #4
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Quote:
Originally Posted by Kimsu34QS View Post
We just picked up our 2020 BS34QS 2 weeks ago. The brochure clearly states "Pillowtop Mattress" as a feature. Our coach has a standard mattress. Has anybody else purchased the same coach and what type of mattress was onboard? Thanks in advance for any assistance.


Same with our new 34QS. We had the dealer replace it with the pillow top. They had to order the mattress. When it can in and they were taking the okíd mattress out they damaged the valance over the front door. They had to order that also. Canít get us a warranty appointment for three months.
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Old 12-02-2020, 04:36 PM   #5
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Thank you for the reply. Did you pay for the replacement mattress. I'm pursuing this because of the brochure making the "pillowtop" statement.
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Old 12-02-2020, 06:14 PM   #6
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Would you send us a photo of the mattress you got to mwinterowd@forestriverinc.com

We can look at it and see if its correct.

Thanks
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Old 12-02-2020, 11:07 PM   #7
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Originally Posted by Kimsu34QS View Post
Thank you for the reply. Did you pay for the replacement mattress. I'm pursuing this because of the brochure making the "pillowtop" statement.
I had the dealer pay for the mattress
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Old 12-03-2020, 08:33 AM   #8
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Kimsu,
if you can send some pics of the mattress to my email at mwinterrowd@forestriverinc.com I can look into the matter further. Thank you.
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Old 12-04-2020, 08:57 AM   #9
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Sorry for the delay, I had to go to the coach to snap the pics. I just sent the email. Thank you for your assistance.
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Old 12-04-2020, 09:24 AM   #10
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My email keeps bouncing back. Is there another email address?
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Old 12-04-2020, 09:30 AM   #11
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Kimsu,
here is my email mwinterrowd@forestriverinc.com
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Old 12-04-2020, 06:03 PM   #12
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I just re-sent the pics. Thanks.
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