|
07-08-2013, 11:27 PM
|
#1
|
Senior Member
Join Date: Feb 2011
Posts: 319
|
anyone else get the FR letter about service?
just got a letter today from FR about if your diesel rig is in for service for over 5 business days at an authorized service center, they want to know about it - directly from the customer!
gave number and email to inform them.
i personally think this is GREAT news that FR is interested in what service cycles are and what we are getting from the service network.
GREAT MOVE FR! Rock On!
__________________
============================
himcules (10x stronger than hercules)
2013 Forest River Berkshire 390BH-60
ex 2007 Jayco Greyhawk 31SS
|
|
|
07-08-2013, 11:42 PM
|
#2
|
MI Camperz
Join Date: Sep 2011
Location: michigan
Posts: 1,640
|
Does it only apply to diesel rigs or did you get the diesel rig version of the letter? Just curious.
__________________
MI Camperz
|
|
|
07-08-2013, 11:44 PM
|
#3
|
Senior Member
Join Date: Feb 2011
Posts: 319
|
Quote:
Originally Posted by bodzcampers
Does it only apply to diesel rigs or did you get the diesel rig version of the letter? Just curious.
|
the letter was from the diesel motorized division.
__________________
============================
himcules (10x stronger than hercules)
2013 Forest River Berkshire 390BH-60
ex 2007 Jayco Greyhawk 31SS
|
|
|
07-08-2013, 11:55 PM
|
#4
|
Berkshire 390QS
Join Date: Feb 2011
Location: Colorado
Posts: 1,489
|
Were on the road now, did it say what year models? We won't get our mail until Oct. Who do we contact?
__________________
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185 days: 2018 182 days
2019: 156 days (2009 Berkshire, 390QS, and toad)
|
|
|
07-09-2013, 12:00 AM
|
#5
|
Senior Member
Join Date: Feb 2011
Posts: 319
|
no date range mentioned. the letter seems like it is sent to new owners that are still in the warranty period.
you would contact dieselservice@forestriverinc.com or 574-522-1368.
also correction on the info in my first post.. it's 5 CALENDAR days, not 5 business days. which is even better!!!!
__________________
============================
himcules (10x stronger than hercules)
2013 Forest River Berkshire 390BH-60
ex 2007 Jayco Greyhawk 31SS
|
|
|
07-09-2013, 07:05 AM
|
#6
|
Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
|
We bought a leftover 2011 in April of 2012 and we received a letter like that shortly after we took delivery. I have not had to use it yet but nice that they care.
|
|
|
07-09-2013, 09:59 AM
|
#7
|
Member
Join Date: Apr 2013
Location: League City, TX
Posts: 34
|
I received that same letter. Very impressive! So far I have found their customer service to be excellent. I have an overweight 2013 390BH-40. Emailed Randy and within minutes we had it scheduled for tire and air bag replacement. They are working with me to fit it in during our vacation and promise it will just take half a day. Fortunately we will be very near Gaffney during the vacation next month. I'll report on it further once the upgrades are done.
|
|
|
07-09-2013, 10:09 AM
|
#8
|
Senior Member
Join Date: Jan 2012
Location: Keller, Texas
Posts: 6,090
|
I haven't received any such letter and fortunately my Ram has only been in for routine service.
FR should know I have a diesel by my profile information if that's what they are using.
Wonder why some have gotten this letter and some haven't.
|
|
|
07-09-2013, 10:24 AM
|
#9
|
Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
|
Quote:
Originally Posted by B47
I haven't received any such letter and fortunately my Ram has only been in for routine service.
FR should know I have a diesel by my profile information if that's what they are using.
Wonder why some have gotten this letter and some haven't.
|
FR is not talking about your Dodge Ram. They are only talking about product they produced. So the letter you received or didn't receive would be asking about service on the FR product.
|
|
|
07-09-2013, 10:35 AM
|
#10
|
Senior Member
Join Date: Jan 2012
Location: Keller, Texas
Posts: 6,090
|
Quote:
Originally Posted by Phil57
FR is not talking about your Dodge Ram. They are only talking about product they produced. So the letter you received or didn't receive would be asking about service on the FR product.
|
That kind of makes sense, but I was not aware that FR "produced" or "produces" any diesel products.
Doed the letter that FR send out pertains to diesel equipped chassis that they then mount their coaches on. That would make more sense.
|
|
|
07-09-2013, 10:56 AM
|
#11
|
Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
|
FR produces two diesel MHs. The Berkshire and the Charleston. I think that they are only interested in their own product and the time it takes the dealers to get them in and out for service. I'm sure Dodge has a program to track the service levels for their product.
|
|
|
07-09-2013, 11:04 AM
|
#12
|
Senior Member
Join Date: Feb 2011
Posts: 319
|
Quote:
Originally Posted by B47
That kind of makes sense, but I was not aware that FR "produced" or "produces" any diesel products.
Doed the letter that FR send out pertains to diesel equipped chassis that they then mount their coaches on. That would make more sense.
|
i posted this in the berkshire subforum specifically. this particular post would not apply to any other FR product but the berkshire. the charleston may apply but since i don't own one of those nor does the letter mention the charleston, i cannot assume that connection.
__________________
============================
himcules (10x stronger than hercules)
2013 Forest River Berkshire 390BH-60
ex 2007 Jayco Greyhawk 31SS
|
|
|
07-11-2013, 08:38 PM
|
#13
|
Senior Member
Join Date: Mar 2013
Location: Cut Off, La.
Posts: 1,830
|
I received the same letter. Pretty cool I must say.
__________________
2013 Berkshire 390BH
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|