First, Randy is the customer service interface and Andy Thompson is the parts manager. Randy will probably tell you to contact Andy (firstname.lastname@example.org). Sounds like you got lucky here. I have heard instances where someone did the same thing and it really screwed up the slide mechanism. We make sure that we wrap tiny bungee cords around the handles to any cabinet that may come open while travelling. This happened to us with the doors on the cabinet that has the washer dryer in it on our '08 Berkshire. Ripped the doors off but luckily we had no damage to our slide mechanism.
Tom and Margaret
2014 Berkshire 390bh-60