Originally Posted by plootsa
We bought a Berkshire last october it is a 2013 390RB it was in the delivery area while loading it up with all our stuff i smelled something burning.I walked around the unit and found flames shooting out of the inverter compartment.I grabbed the fire extinguisher opened the door burning my hand and inhaling the smoke.I finally put the fire out after going through 2 extinguishers,the dealer told me to pick another unit out which we did.The Problem i have is that the rep from Forest River was there promoting there brand and never even asked me if I was ok can we help you unload all of you stuff ,or i want to thank you for your quick response putting the fire out.The reason i am writing this post now is that im still angry about Forest River not even contacting me in any way after the incident.
People respond to emergent situations in crazy ways. Add on that it was a company thing, he likely was stressed like crazy (even if appearing to act normally) and suddenly was over-obsessed about causing the company more liability by "admitting" fault and asking if you were okay.
I've dealt with a few minor emergency situations and have been to a few more trainings for first aid, wilderness first aid and those sorts of things. Not an expert by any means, of course. People are surprising- sometimes good, sometimes bad.
I'm sorry you had this happen, it may be worthwhile contacting the manufacturer directly (we aren't affiliated with Forest River in any way), explain to them where and when and that you were disappointed in the rep's lack of response. They'll likely know who it was and make a decision as to what to do, if anything.
Good luck and hope you can find closure with this. Sounds scary and also sounds like you were surprisingly in control in dealing with it.