Do you have a chassis battery disconnect switch back in the battery compartment? If so, is it off or on? Sounds like you are not getting power to motor. My Charleston chassis battery runs the awnings so switch off or low battery power will interfere with opening/closing of those.
2006 Charleston 400
Pushing Charles - 2011 GMC Terrain
Helmsman - Dave
Navigator - Gail
Louie & Cleo - Jack Russell's (Rulers of the Roost)