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Old 03-04-2013, 12:27 PM   #21
410 QS 425 2011 Birkshire
 
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I Had the cheap plastic locks replaced with metal ones ,fixed the problem under warranty and then bought all that LD's had left .
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Old 03-04-2013, 01:12 PM   #22
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I Had the cheap plastic locks replaced with metal ones ,fixed the problem under warranty and then bought all that LD's had left .
Can you post a picture of the part or at least the manufacturer and part number?
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Old 03-04-2013, 05:51 PM   #23
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Here is Lazydays part #330068 Handle,Window Rh Black @4.82 Found several on line as Metal RV window lock
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Old 03-06-2013, 08:07 AM   #24
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I have a 2012 390BH with the same problem. I contacted Matt at FR and he arranged to get my window changed out on warranty even though my warranty expired in Nov 2012.. I'm currently at Lazy Days, Tampa getting it changed. I'll post a picture later today.
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Old 03-06-2013, 11:57 AM   #25
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Now is it "Mitch" and he says no go on warranty due to me being the second owner. He is talking to his boss about what they can do and getting back to me later. I hope they do the right thing here. The problem is really annoying.
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Old 03-06-2013, 12:05 PM   #26
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Yes it is Mitch Wirt not Matt I checked my emails.
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Old 03-06-2013, 05:51 PM   #27
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Window fixed. Driving 65mph in a 2ph wind and window is silent
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Old 03-06-2013, 05:52 PM   #28
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20mph wind
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Old 03-06-2013, 06:20 PM   #29
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How long did it take?
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Old 03-06-2013, 06:31 PM   #30
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It took them a day but, They only billed warranty for 4 hours
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Old 03-06-2013, 06:31 PM   #31
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They have to remove upper cabinets and part of the dash
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Old 03-06-2013, 06:41 PM   #32
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Thanks!
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Old 03-06-2013, 06:52 PM   #33
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If your going to Lazy Days talk to Samantha Watson. She was my service adviser and was excellent to work with.
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Old 03-06-2013, 07:33 PM   #34
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I am in Southern California so Lazy Days is out, but thanks anyway.
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Old 03-20-2013, 06:40 PM   #35
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Still no word back from Mitch...
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Old 03-21-2013, 05:31 PM   #36
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My dealer replaced the window with a different type of window with a smaller horizontal slider at the bottom of the window... Its absolutely quiet not at all speeds...
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Old 03-22-2013, 08:26 PM   #37
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Sorry to say this......

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Still no word back from Mitch...
But Johnny-on-the-spot Mitch is NOT!!!

However, he may just be "covered up" with things if his dept happens to be understaffed.

I asked him about a wiring location in the roof for the satellite "pre-wire". That was in January..... Still waiting.

Guess it's time to rattle his cage again!!

Let us know if he ever gets back to you.

Boowho!!
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Old 03-23-2013, 09:13 AM   #38
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Mitch may be loaded with work but not getting back to you in 2 months is unacceptable. You should try to get a hold of Randy Houser. He is Mitch's boss. His number is: 574-522-1583. He is a great guy and very easy to work with.
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Old 03-26-2013, 03:34 PM   #39
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Mitch called and FR will supply the window if I pay for the labor. Seems fair enough as I am the second owner and they really didn't have to do anything. Now to see what the selling dealer will do for me.
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Old 03-26-2013, 03:47 PM   #40
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That seems very fair. It's nice to see FR stand behind their product. I glad you got the window resolved. I bet the dealer will put it in for no charge.



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