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Old 04-22-2014, 05:51 PM   #1
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First trip in my 2014 400bh and only 1 issue

Went to Texas (1100 miles one way)to meet with my father, sister and brother for a camping trip. My dad used to take the family on many camping trips growing up. he's now 75 and we haven't all gotten together on a camping trip in 25 or more years.
we all have our own campers and we had a great Easter weekend.


Ok, now the issue. lost my tankless heater cover and have no idea were to get a new one. anyone have any experience with this?

Also I found out way they call the first trip a shakedown trip. I had at least 5 screws randomly show up on the floor of the rv. one light fixture came down in the dinette, 2 screws came off the bunk doors and the other screws are a mystery. One looks important, its about 3 inches long and is a machine screw with a allen head. the others are just 1' wood screws. Any ideas on the machine screw?

Glenn
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Old 04-22-2014, 06:01 PM   #2
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For the water heater door, call randy at forest river and he'll get you with the parts guy and get you another one.

As for the screw, if it was by you front door, check all of the screws there, one of mine came out also. If not there, may be one of the slide out screws...

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Old 04-22-2014, 06:11 PM   #3
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thanks Jason, do you know were I can get Randy's number?

It must be slide out screw, I will look around in for something in one of the slides. I would think it was either the kitchen or the bunk area because I found it by the bunk area.
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Old 04-22-2014, 06:16 PM   #4
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Could be a screw from one of the flat screen tv's. I think it is the type that holds the tv to the mount. I found one on the shelf under my mid-ship tv.

Randy's email is- RHouser@forestriverinc.com
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Old 04-22-2014, 06:34 PM   #5
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Forest river parts number for the diesel division is 574-522-1747 and Randy Houser's direct number is 574-522-1583. I have talked to Randy many times and he is always willing to help or get someone on the line that can. Great people working for forest river I must say!!

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Old 04-22-2014, 07:44 PM   #6
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Could be a screw from one of the flat screen tv's. I think it is the type that holds the tv to the mount. I found one on the shelf under my mid-ship tv.

Randy's email is- RHouser@forestriverinc.com
Tom
Also could be simply "leftover" screws that were missed in the final "cleanup" of the coach before it left the factory. I've found several in the last year that I'm almost certain fall into that category.

Boowho??
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Old 04-22-2014, 07:59 PM   #7
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Bummer! Love our 400bh and are fixing our 'shake down' period. Enjoy
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Old 04-23-2014, 09:40 AM   #8
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Andy Thompson handles the parts and his email is athompson@forestriverinc.com
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Old 04-23-2014, 12:23 PM   #9
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That's not all that bad for the first shake down. Was the water heater door not installed correctly? You might be able to get that free if you go through your dealership. I also had a few screws come loose, not a major deal. Check under your slides for loose screws. I had one get under my carpet and wound up gouging my porcelain floors.
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Old 04-23-2014, 09:20 PM   #10
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Randy referred me to Isaac in parts and they sent me a white water heater cover. I have to have it painted to match. The cover cost about $25 so it's no big deal.

I can't prove that the cover wasn't put on right so I didn't make a big deal out if it.

I am disappointed in the poor quality of the doors on the bunks. The wood thickness were the screws go into the door slides is just really thin paneling and doesn't take much for them to willow out the holes and fall out. I'm going to have to drill threw the hollow core doors And use bolts and nuts to try to keep the door mounted on the door slides. It's going to look like crap but what other option do I have.

I strongly recommend that you keep those screws tight so they don't get loose and wobble out the holes and make then unusable.

FR just said, oh well, it's a house on wheels, what do you expect. Not the answer I was looking for.
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Old 04-24-2014, 11:56 AM   #11
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That doesn't sound like the forest river I have dealt with. I special ordered my 2014 390BH and my bunk doors are actually pretty solid. I wonder if they changed them on the 400BH. I did notice a lot of differences in the quality of things between the 400's and 390's and it made me quite happy I got the 390! The price went up with the 400 but quality dropped. And my 14 is on the upgraded chassis, air bags and tires. Assuming they spent more on the new windows and some other things so scimped on others.

I used mine from July to December and made a nice long list of things I needed fixed. I dropped it off at a dealership close to me and all of the work got approved by forest river. They even had to repaint some of my coach because of blemish spots. All of my list was approved immediately with no issues. Sounds weird they would make a comment like that. Hopefully they take care of you the right way and get your coach squared away for you.
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Old 04-24-2014, 01:39 PM   #12
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I have found when dealing with striped out screws in cabinet doors the best way to repair it is glue a tooth pick inside the striped out hole and once the glue dries cut the tooth pick off flush and then you can reinstall the screw and it will have something to hold on to. you can also add a little glue to the screw and then it would never come out again.
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Old 04-24-2014, 03:14 PM   #13
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My bunk doors are also solid. I have had screws back out a little but I was able to tighten them back up. I am thinking of taking them completely off and storing them. I really see no need for them and when left open are kind of in the way of the door to master bedroom.
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Old 04-24-2014, 04:36 PM   #14
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My bunk doors are also solid. I have had screws back out a little but I was able to tighten them back up. I am thinking of taking them completely off and storing them. I really see no need for them and when left open are kind of in the way of the door to master bedroom.
I took mine off before the first trip, track and everything. It has worked well for us. But i will say, when moving one to storage, one literally came apart at the vertical seam. So, though it seemed solid when installed, it really wasn't.

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Old 04-24-2014, 11:54 PM   #15
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Great idea with the glue and tooth picks. Just don't know if the thin paneling will be enough to hold it together. I may just take doors off too.

On another note. We found 2 cracked tiles. One in bathroom and one at base of fridge. Not spider web cracks but straight line crack all the across the tile. Not bade night to replace but If it's start to branch out then I will replace then.

Also, my wife noticed that the dinette slide is scratching the tile. Screw heads hitting tile when slide operates?

I will take this up with fr. I paid to much to have the slides ruin the food each time I use the slides.

Getting a little frustrated at this point.
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Old 04-25-2014, 07:33 AM   #16
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Check to see if there is debris on the floor by the slide. I had a stone in the white plastic glides. It was trapped under the plastic and scratched my floor. I had Randy look at it but we both decided that it was better scratched than replacing with the mismatched tile that came from their supplier. We never notice the scratch.



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Old 04-25-2014, 07:54 AM   #17
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My DW came unglued when our floors got damaged, dealership had a choice. Either change the floors free of charge or deal with my DW. They changed the floors, I was actually amazed how the tile and the grout matched perfectly.
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Old 04-25-2014, 08:03 AM   #18
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I was lucky I coughs the problem before it got to bad. This is the scratch and the place I found the stone. Click image for larger version

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Old 04-25-2014, 08:08 AM   #19
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There are 3 places were scratches are developing. I'm going to check out that white plastic and see what's under it. Maybe one of those mystery screws that fell out of something is between the white plastic and the tile. Lol.

Thanks for the pics and the ideas guys.
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Old 05-04-2014, 10:32 AM   #20
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I had 2 spots where the bolts were rubbing on the tile during sliding in/out. I My dealer made a couple adjustments and they stopped. The marks rubbed out with a sponge, I believe.

I also had a cracked tile, but the replacement was a slightly different color (same 'color' from FR, unable to get exact color match). It was pretty obvious, so I had that removed, and some others removed to create a sort of cross pattern in two locations. The new tiles are dark brown for stark contrast and the finished repair added some customization and interest to the floor.

FR should put a few tiles in the under storage of every new unit with tile in it.
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