Mike,
I have a 14 390bh as well and have had 3 issues with our Res refrigerator, all have been compressor related. I think last year they finally got it fixed correctly. Yours sounds a bit different though if you have no power at all. The service facility basically had to pull the unit out to the kitchen area then call the Whirlpool repair tech to diagnose and order the correct parts to fix. I imagine if an entire unit went bad and was not considered repairable the windshield would have to be removed to replace. Hopefully yours is a simple fix like a capacitor, or something with the circuit board. Keep us posted and hope it is a quick fix for you.
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