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Old 01-17-2012, 07:35 PM   #1
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Jensen Radio

I own a 2010 Berkshire 390BH. It has a Jensen radio/monitor. I have a problem with the radio no volume control. Try to look on internet with no help.
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Old 01-17-2012, 07:40 PM   #2
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what model jensen do you have?

what exactly is the problem - you have no volume?
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Old 01-17-2012, 07:54 PM   #3
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model is the VR 187 and volume goes up and down when you touch the contrl knob with no control over the volume
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Old 01-17-2012, 08:11 PM   #4
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Here is a Link to the Instruction Manual
http://www.jensenrvdirect.com/downlo...ers_manual.pdf

I couldnt find anything about your issue - Have you tried reseting the power to the unit

Maybe call their support line and see what they have for assistance
Here is a link to their support
Customer Service

Jensen only warranties them for 90 days / 12 months - If you bought your RV New and still have warranty might be a good time to call them as well.
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Old 01-20-2012, 10:28 PM   #5
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I have had issues with my 2010 390bh jensen. There is a small indention next to the volume control that seems to reset the unit. Use a pen to press the reset. It will go dark and then come back up in(I believe) default mode. Its worth a try.
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Old 01-22-2012, 12:04 PM   #6
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I agree with kingwood and try to reset the unit but instead of a pen, I would use the end of a paperclip. The hole is very small and the paper clip would work better. I have used it a couple of times to reste the unit.
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Old 01-24-2012, 08:36 PM   #7
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Thanks I will try that
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Old 01-25-2012, 04:28 PM   #8
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When you figure it out please post the fix. we have the same issue with the radio. Thanks
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Old 03-08-2012, 07:57 PM   #9
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Sorry for the slow reply. I tried to reset with no results. I have email Jensen no reply. I will try to call.
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Old 03-08-2012, 08:30 PM   #10
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Quote:
Originally Posted by rpowell
Sorry for the slow reply. I tried to reset with no results. I have email Jensen no reply. I will try to call.
I have a problem with our radio also. The fm signal will work for 30 seconds then it just goes to static. They changed the antenna but it didn't work. Now the dealer is changing the entire radio out. Hope it works.
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Old 03-14-2012, 06:43 AM   #11
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Regarding the no volume control on the Jensen VR187. This is an easy fix. There is a small ribbon cable connecting the front panel of the radio to the rest of the assembly that needs to be reseated. You will need to remove the radio and then disassembly the front panel from the radio. Unplug the cable then plug back in and it should work. The cable is very small and fragile so be careful. I have fixed two this way with the same issue.
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Old 05-22-2012, 08:14 PM   #12
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Tried everything that was suggested no fix. Called forest river and they replaced it with a refurbished one.
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