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05-03-2014, 09:17 AM
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#1
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Senior Member
Join Date: Oct 2012
Location: Southwestern Mi
Posts: 1,242
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Randy Houser
In case anyone hasn't heard this enough, I just want to echo previous comments that Randy Houser, from Forest River Diesel Division in Elkhart is the man! Had an issue with some work done at freightliner facility that dealer said was not covered under warranty, called Randy and within a half an hour of speaking with him, got a call from the dealer saying that Freightliner would cover the repair (kudos also to freightliner). I am glad to see that Forest River stands behind their products, and even more glad to see outstanding representation in people like Randy. Thanks again for your help Randy!
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05-03-2014, 11:20 AM
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#2
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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I totally agree. Randy and FR has stepped up several times to make things right. Its nice to here positives rather than negatives all the time. Thanks for sharing.
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05-03-2014, 09:54 PM
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#3
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Senior Member
Join Date: May 2013
Location: Virginia
Posts: 619
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X3!!!!
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05-04-2014, 07:42 AM
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#4
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Senior Member
Join Date: Jun 2012
Location: Venice, FL / Hopkins, MI
Posts: 163
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Totally agree!!! Randy is a real asset to Forest River and to us owners! He has gone above and beyond the few times we really needed him!
Sent from my DROID RAZR using Forest River Forums mobile app
__________________
Marc & Jan
Molly, Abby & Katie | The Cocker K-9 Kids!|Toad 2014 Cadillac SRX
2012 Berkshire 360FWS, Brake Buddy Vantage|Wineguard Travler SK-3005
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05-04-2014, 08:43 AM
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#5
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Senior Member
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,352
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Quote:
Originally Posted by 62_inrightlane
Totally agree!!! Randy is a real asset to Forest River and to us owners! He has gone above and beyond the few times we really needed him!
Sent from my DROID RAZR using Forest River Forums mobile app
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X2!! Couldn't agree more!
__________________
Tom and Margaret
2014 Berkshire 390bh-60
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05-05-2014, 09:24 PM
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#6
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Junior Member
Join Date: Jun 2011
Posts: 17
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What's his number? I have an A/C issue
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05-06-2014, 08:27 AM
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#7
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2011 Berkshire 390BH
Join Date: Aug 2011
Location: Lancaster, NY
Posts: 1,063
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His number is: 574-522-1583 and his email address is: rhouser@forestriverinc.com
__________________
Craig
Finally completed all State visits in August 2011 with a trip to North Dakota.
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05-06-2014, 11:59 AM
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#8
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2011 Berkshire 390bh
Join Date: Jul 2009
Location: Western NY State
Posts: 688
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I'll add my accolades to Randy's resume. He's top notch and really helped me out with our issues.
__________________
2011 Berkshire 390bh
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05-06-2014, 01:00 PM
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#9
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Just to add to this when dealing with FR I will add Andy and Warren to the attaboy list. They all three go above and beyond what is expected.
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05-06-2014, 06:18 PM
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#10
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Senior Member
Join Date: Jun 2012
Location: Venice, FL / Hopkins, MI
Posts: 163
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Phil, Andy Thompson certainly is worthy of the att a boy He has stepped up to the plate with some parts on a couple of occasions.
What is Warren's role? So many have stepped up the whole team deserves art a boys!
Sent from my DROID RAZR using Forest River Forums mobile app
__________________
Marc & Jan
Molly, Abby & Katie | The Cocker K-9 Kids!|Toad 2014 Cadillac SRX
2012 Berkshire 360FWS, Brake Buddy Vantage|Wineguard Travler SK-3005
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05-06-2014, 07:53 PM
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#11
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Marc Warren is the guy that leads in house repairs. He has a young guy working with him and they both do a good job. Very helpful.
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05-07-2014, 08:58 AM
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#12
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Senior Member
Join Date: May 2013
Location: Sussex County, NJ
Posts: 228
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Randy and Issac have been great to work with and have helped me several times. Best customer service in the business!
__________________
 2014 390RB-60 "The Shire"
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05-07-2014, 11:25 AM
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#13
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Senior Member
Join Date: Oct 2011
Posts: 765
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While naming names Randy is certainty number one but his assistant Mitch Wirt is not far behind. Both of these guys have been great to work with over the years. They are one reason I am glad I choose Forest River and why I recommend it whenever I can.
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05-07-2014, 12:21 PM
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#14
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Berkshire 390QS
Join Date: Feb 2011
Location: Colorado
Posts: 1,489
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Only if the dealers were half as good a Randy!
__________________
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185 days: 2018 182 days
2019: 156 days (2009 Berkshire, 390QS, and toad)
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05-07-2014, 04:00 PM
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#15
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Senior Member
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,352
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The entire staff is excellent and one of the reasons I bought my second Berkshire. Great group to work with.
__________________
Tom and Margaret
2014 Berkshire 390bh-60
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05-20-2014, 02:18 AM
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#16
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Junior Member
Join Date: May 2014
Posts: 3
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Randy
I hope you guys are right. It has taken 3 weeks for my brand new unit to be picked up to go back to Elkhart for repairs. Now 5 more days and no contact.
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05-20-2014, 04:36 AM
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#17
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Senior Member
Join Date: Oct 2012
Location: Southwestern Mi
Posts: 1,242
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Quote:
Originally Posted by Nobra67
I hope you guys are right. It has taken 3 weeks for my brand new unit to be picked up to go back to Elkhart for repairs. Now 5 more days and no contact.
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What kind of issues?
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05-20-2014, 06:32 AM
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#18
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Quote:
Originally Posted by Nobra67
I hope you guys are right. It has taken 3 weeks for my brand new unit to be picked up to go back to Elkhart for repairs. Now 5 more days and no contact.
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I don't mean this as criticism at all but I don't take a wait and see approach to getting issues fixed. If my rig is in the factory for five days I'm either with it or talking to someone their every day. I want to know what they found out and how the repairs are coming. I know I drove Randy a little crazy but we did remain friends through it all. It helps that I live two hours away and am retired.
What is it at the factory for ?
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05-20-2014, 06:35 AM
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#19
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Quote:
Originally Posted by Nobra67
I hope you guys are right. It has taken 3 weeks for my brand new unit to be picked up to go back to Elkhart for repairs. Now 5 more days and no contact.
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I see this is your first post and I failed to welcome you. I'm glad you found the forum and happy you are here. I would think that anything you are going through someone has already done it so share any questions you have.
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05-20-2014, 09:15 AM
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#20
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Senior Member
Join Date: Jun 2012
Location: Venice, FL / Hopkins, MI
Posts: 163
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I'm at the factory today having a few things repaired. Had a nice conversation with Randy. One piece of advise if you contact him or one of his folks. Leave a detailed professional message if you get his voice mail.
While repairs can be frustrating you have to leave the frustration out of the conversation. Randy was getting ready to call back an owner who had left him a message full of demands and ugly language last night! I can tell you from my experience as a customer service manager you get much further when you treat people, you want to help you, with courtesy and professionalism.
OK, I'm off my rant now. 
Sent from my DROID RAZR using Forest River Forums mobile app
__________________
Marc & Jan
Molly, Abby & Katie | The Cocker K-9 Kids!|Toad 2014 Cadillac SRX
2012 Berkshire 360FWS, Brake Buddy Vantage|Wineguard Travler SK-3005
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