Originally Posted by mjracsj
Thanks Phil. Our overall opinion after our first season is yes we also love the Berk and it is a great MH for the money. Buying new (a 2011 leftover) we of course were prepared for (even if unexpected )a few things that we have had to fix (such as our awning fell down and the most efficient thing to do was to fix it ourselves on the spot (with some help from a few good neighbors!)) and have tried to repair the entry step and deal with minor things ourselves but are glad to hear there is a reliable contact at the factory for a few bigger things. Hope all works out well for you and we will share our experience as well. My wife and I and our 2 1/2 year old daughter plan to enjoy lots of travels and memories on this rig for many years.
I too should give more credit to Randy..... IF he refuses to do something, it will be coming down from "higher authorities". Funny, how we all share certain problems.
My entry steps "clunk" all the time. I spent $140 to have it fixed by a local tech. He adjusted the mechanical linkages perfectly. He finally said the problem is the control box, which is another $160. OUCH!! I trust him completely (he's one of the best) so I'll just listen to it clunk for awhile.
Then there's the noisy drivers window. Randy offered to give me a new one, but I'd stand for the labor. A generous offer I thought, since I really don't have a warranty (bought used, from a legal standpoint.... plus original purchase date from Alvarado was 8/2011).
I opted not to swap it out right now, not because I'm cheap, but because I don't like not being able to open my window completely to lean out when backing up. My understanding is that the new window has a tiny opening (to reach out for tolls, etc) and that's it.
My biggest issues are the weight (which Randy has told me they are going to fix; same as Phil57) and the hydraulic cylinders punching through the jack pads. Four new reinforced pads should arrive today, courtesy of Equalizer Systems. I will put them on myself. NO big deal for me.
All in all, I'm VERY happy with my Forrest River Product. I know of new buyers that are so persnickety they complain to the builder of a bathroom mirror being an inch too low (and expect the builder to raise it under warranty).