Reply
 
Thread Tools Display Modes
Old 08-02-2015, 05:33 PM   #1
Member
 
GHodge's Avatar
 
Join Date: Jun 2012
Location: Calgary, Alberta
Posts: 61
Visit to Elkhart Indiana Berkshire Factory

I would like to let everyone know that our visit to the Elkhart facility for the repairs, was executed professionally and expediently by the staff coordinated by Randy & Mitch . Their approach to customer service is second to none, I can only hope that one day they can pass this philosophy on to the dealers that sell and service their units.

Thanks to Randy & Mitch for their cooperation, they have reinforced our belief in the decision to purchase the Berkshire Motor Home. I look forward to future dealings with them.

George & Diana ``Proud Berkshire Owners``
__________________

GHodge is offline   Reply With Quote
Old 08-02-2015, 08:41 PM   #2
Senior Member
 
dan-nickie's Avatar
 
Join Date: Feb 2014
Location: Dallas TX
Posts: 1,673
Right on!
__________________

__________________
Dan
2014 Berkshire 390RB-60
dan-nickie is offline   Reply With Quote
Old 08-03-2015, 09:05 AM   #3
Senior Member
 
Join Date: Feb 2015
Posts: 741
X3


Paul
Sent from my iPad using Forest River Forums
Paulie Boy is offline   Reply With Quote
Old 08-03-2015, 12:30 PM   #4
Senior Member
 
Campin Cajun's Avatar
 
Join Date: Mar 2013
Location: Cut Off, La.
Posts: 1,830
Those guys are the man.
__________________
2013 Berkshire 390BH
Campin Cajun is offline   Reply With Quote
Old 08-04-2015, 12:59 PM   #5
Senior Member
 
Join Date: Jul 2012
Posts: 192
I agree they are the epitome of customer service.
RLHAMILTON is offline   Reply With Quote
Old 08-04-2015, 02:08 PM   #6
Senior Member
 
AREA51's Avatar
 
Join Date: Sep 2012
Posts: 160
I could not agree more. They know how to keep a customer happy and they are straight with with their answers. A Top Notch Team to deal with.
GOOD LUCK
AREA51
AREA51 is offline   Reply With Quote
Old 08-04-2015, 07:48 PM   #7
Senior Member
 
captnrick3's Avatar
 
Join Date: Feb 2015
Location: Lake Havasu City, AZ
Posts: 576
Quote:
Originally Posted by GHodge View Post
I would like to let everyone know that our visit to the Elkhart facility for the repairs, was executed professionally and expediently by the staff coordinated by Randy & Mitch . Their approach to customer service is second to none, I can only hope that one day they can pass this philosophy on to the dealers that sell and service their units.

Thanks to Randy & Mitch for their cooperation, they have reinforced our belief in the decision to purchase the Berkshire Motor Home. I look forward to future dealings with them.

George & Diana ``Proud Berkshire Owners``
That is great to hear. I have talked a bit to both Randy and Mitch, they are great. You are spot on with sharing that spirit with dealers. That is a dismal situation as far as most of us can tell.
__________________
2015 Legacy 340KP
2012 Wrangler Sport
captnrick3 is offline   Reply With Quote
Old 08-04-2015, 09:58 PM   #8
Anacortesians
 
Join Date: Oct 2010
Location: Anacortes, WA
Posts: 1,166
As an expat Brit, I'm interested in how you folks pronounce "Berkshire". In the UK its a county close to London and it's pronounced "Barksher". Is it pronounced "Berkshyre" here, or something in between the two?
__________________
Frank and Eileen
No longer RVers or FR owners
F and E Damp is offline   Reply With Quote
Old 08-05-2015, 08:31 PM   #9
Senior Member
 
Campin Cajun's Avatar
 
Join Date: Mar 2013
Location: Cut Off, La.
Posts: 1,830
I pronounce it Berkshyre, I do not know for sure if that is correct..
__________________
2013 Berkshire 390BH
Campin Cajun is offline   Reply With Quote
Old 08-06-2015, 05:28 PM   #10
Senior Member
 
Join Date: Aug 2014
Location: On the Road.
Posts: 169
Andy & Roger and team are the GREATEST service techs I've met. They were here fixing problems and they were so AWESOME at what they do. They saw us pull in & came right over. 4 golf carts pulled up & got right to work. THAT's SERVICE!


Sent from my iPhone using Forest River Forums
outloud is offline   Reply With Quote
Old 08-15-2015, 09:32 PM   #11
Junior Member
 
Join Date: Apr 2015
Posts: 8
The factory could not do my service due to the rally so they referred me to a close dealer in Elkhart, I have a list of 33 problems on my 2015 Berkshire XL that I took delivery on May 31, 2015. The inverter has already been replaced due to a major malfunction.I am driving the coach over from central Pa. Hope I have good resul;ts and do not have to do this again
james m rainey is offline   Reply With Quote
Old 08-16-2015, 08:07 AM   #12
Senior Member
 
KennyGolub's Avatar
 
Join Date: Oct 2014
Posts: 902
I enjoyed both the factory tour and the service from Randy.

I don't know why anyone knowing these folks, would buy anything other than a FR product.
__________________
Ken & Laurie
Retired Cleveland CPD

2019 Entegra Aspire 44W
2020 RAM 1500 Laramie
KennyGolub is offline   Reply With Quote
Old 08-17-2015, 08:55 PM   #13
Senior Member
 
tnbendr's Avatar
 
Join Date: May 2015
Location: In our coach
Posts: 232
Quote:
Originally Posted by KennyGolub View Post
I enjoyed both the factory tour and the service from Randy.

I don't know why anyone knowing these folks, would buy anything other than a FR product.
You guys are very right about Randy and his team. Mike Bukowski is one that I have great praise for. It's just so unfortunate that the production line puts out a sloppy product. That's why they have to have people like Randy and team to clean up after...very disappointing.
__________________
Ben & Michelle
2015 Berkshire 38A
2005 Jeep Wrangler toad
tnbendr is offline   Reply With Quote
Old 08-18-2015, 10:37 AM   #14
Senior Member
 
Join Date: Nov 2012
Location: Home is where I park it
Posts: 1,503
Quote:
Originally Posted by F and E Damp View Post
As an expat Brit, I'm interested in how you folks pronounce "Berkshire". In the UK its a county close to London and it's pronounced "Barksher". Is it pronounced "Berkshyre" here, or something in between the two?

This is an interesting question (kinda funny in this thread, though) that you have asked. When referring to the parent company (Berkshire Hathaway), I've always heard it pronounced the "limey" way..... But when referring to the coach itself, then the "yank" way.

Boowho??
__________________

boowho is offline   Reply With Quote
Reply

Tags
berkshire, factory

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 04:56 AM.


×