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08-02-2015, 05:33 PM
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#1
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Member
Join Date: Jun 2012
Location: Calgary, Alberta
Posts: 61
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Visit to Elkhart Indiana Berkshire Factory
I would like to let everyone know that our visit to the Elkhart facility for the repairs, was executed professionally and expediently by the staff coordinated by Randy & Mitch . Their approach to customer service is second to none, I can only hope that one day they can pass this philosophy on to the dealers that sell and service their units.
Thanks to Randy & Mitch for their cooperation, they have reinforced our belief in the decision to purchase the Berkshire Motor Home. I look forward to future dealings with them.
George & Diana ``Proud Berkshire Owners``
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08-02-2015, 08:41 PM
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#2
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Senior Member
Join Date: Feb 2014
Location: Dallas TX
Posts: 1,673
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Right on!
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Dan
2014 Berkshire 390RB-60
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08-03-2015, 09:05 AM
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#3
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Senior Member
Join Date: Feb 2015
Posts: 741
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X3
Paul
Sent from my iPad using Forest River Forums
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08-03-2015, 12:30 PM
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#4
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Senior Member
Join Date: Mar 2013
Location: Cut Off, La.
Posts: 1,830
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Those guys are the man.
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2013 Berkshire 390BH
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08-04-2015, 12:59 PM
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#5
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Senior Member
Join Date: Jul 2012
Posts: 192
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I agree they are the epitome of customer service.
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08-04-2015, 02:08 PM
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#6
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Senior Member
Join Date: Sep 2012
Posts: 160
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I could not agree more. They know how to keep a customer happy and they are straight with with their answers. A Top Notch Team to deal with.
GOOD LUCK
AREA51
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08-04-2015, 07:48 PM
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#7
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Senior Member
Join Date: Feb 2015
Location: Lake Havasu City, AZ
Posts: 576
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Quote:
Originally Posted by GHodge
I would like to let everyone know that our visit to the Elkhart facility for the repairs, was executed professionally and expediently by the staff coordinated by Randy & Mitch . Their approach to customer service is second to none, I can only hope that one day they can pass this philosophy on to the dealers that sell and service their units.
Thanks to Randy & Mitch for their cooperation, they have reinforced our belief in the decision to purchase the Berkshire Motor Home. I look forward to future dealings with them.
George & Diana ``Proud Berkshire Owners``
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That is great to hear. I have talked a bit to both Randy and Mitch, they are great. You are spot on with sharing that spirit with dealers. That is a dismal situation as far as most of us can tell.
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2015 Legacy 340KP
2012 Wrangler Sport 
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08-04-2015, 09:58 PM
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#8
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Anacortesians
Join Date: Oct 2010
Location: Anacortes, WA
Posts: 1,166
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As an expat Brit, I'm interested in how you folks pronounce "Berkshire". In the UK its a county close to London and it's pronounced "Barksher". Is it pronounced "Berkshyre" here, or something in between the two?
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Frank and Eileen
No longer RVers or FR owners
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08-05-2015, 08:31 PM
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#9
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Senior Member
Join Date: Mar 2013
Location: Cut Off, La.
Posts: 1,830
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I pronounce it Berkshyre, I do not know for sure if that is correct..
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2013 Berkshire 390BH
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08-06-2015, 05:28 PM
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#10
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Senior Member
Join Date: Aug 2014
Location: On the Road.
Posts: 169
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Andy & Roger and team are the GREATEST service techs I've met. They were here fixing problems and they were so AWESOME at what they do. They saw us pull in & came right over. 4 golf carts pulled up & got right to work. THAT's SERVICE!
Sent from my iPhone using Forest River Forums
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08-15-2015, 09:32 PM
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#11
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Junior Member
Join Date: Apr 2015
Posts: 8
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The factory could not do my service due to the rally so they referred me to a close dealer in Elkhart, I have a list of 33 problems on my 2015 Berkshire XL that I took delivery on May 31, 2015. The inverter has already been replaced due to a major malfunction.I am driving the coach over from central Pa. Hope I have good resul;ts and do not have to do this again
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08-16-2015, 08:07 AM
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#12
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Senior Member
Join Date: Oct 2014
Posts: 902
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I enjoyed both the factory tour and the service from Randy.
I don't know why anyone knowing these folks, would buy anything other than a FR product.
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Ken & Laurie
Retired Cleveland CPD
2019 Entegra Aspire 44W
2020 RAM 1500 Laramie
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08-17-2015, 08:55 PM
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#13
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Senior Member
Join Date: May 2015
Location: In our coach
Posts: 232
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Quote:
Originally Posted by KennyGolub
I enjoyed both the factory tour and the service from Randy.
I don't know why anyone knowing these folks, would buy anything other than a FR product.
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You guys are very right about Randy and his team. Mike Bukowski is one that I have great praise for. It's just so unfortunate that the production line puts out a sloppy product. That's why they have to have people like Randy and team to clean up after...very disappointing.
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Ben & Michelle
2015 Berkshire 38A
2005 Jeep Wrangler toad
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08-18-2015, 10:37 AM
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#14
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Senior Member
Join Date: Nov 2012
Location: Home is where I park it
Posts: 1,503
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Quote:
Originally Posted by F and E Damp
As an expat Brit, I'm interested in how you folks pronounce "Berkshire". In the UK its a county close to London and it's pronounced "Barksher". Is it pronounced "Berkshyre" here, or something in between the two?
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This is an interesting question (kinda funny in this thread, though) that you have asked. When referring to the parent company (Berkshire Hathaway), I've always heard it pronounced the "limey"  way..... But when referring to the coach itself, then the "yank" way.
Boowho??
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