Originally Posted by Bob Fields
Sherri330, you may need to take the unit out and faceplate off to get the disk out. If you want to send the unit to us, I will have it removed and tested for you. Please email me at firstname.lastname@example.org
if you would like me to have that coordinated for you.
Thanks Bob! We have an appointment with our dealer to get something else looked at. They said they would look at this problem too. If they can't fix it, I'll let you know.