A little over a year ago, we got tired of cable service and decided to switch to DISH satellite service. We live in Southern California and have traveled across a lot of the U.S.
What the DISH representative described to us is NOT what actually happens. We discovered this the hard way.
We have the "Hopper" receiver in the house. We have a "Joey" box in other parts of the house. This part of the DISH service works fine.
We purchased the receiver for the RV. Our coach already had a Wingard satellite dish installed on the roof of the RV. There is a nominal monthly charge for the DISH service in the RV.
The DISH representative told us that when we travel that we would be able to access our "home channels" from wherever we were located. We liked this idea since this way, we could easily know what shows are on and the time we wanted to view them. This sounded like a great service!
The "reality" that we discovered is that when we are "outside" our immediate (home) service area, we need to contact DISH to request download of a "new signal" for the new location. This works OK for the RV coach but we discovered that the "signal change" also resets the "Hopper" server at home.
DISH not only disrupts the "Hopper" set up at home but it also changes the "account billing address" for our account.
We discovered an error in a monthly billing caused by the change to the "account billing address." When we called DISH about the billing error, they reluctantly adjusted the billing.
We programmed the "Hopper" receiver at home to record selected TV shows. We really like this feature. However, we discovered that when DISH downloads a "new signal" to the RV receiver, this change screws up the "Hopper" programming at home. It no longer downloads shows that we want to record. It also wipes out already recorded shows that we have not yet seen.
When calling DISH Tech Support to request a "new signal download," we have rarely talked with a tech person who knows what he(she) is doing. We've been told different stories about how accessing DISH when traveling is supposed to work.
At home, DISH service is great! When traveling in our coach, DISH service is NOT so great.
At this point, we "like/don't like" DISH. We're undecided about whether we will continue with DISH in the future.
Have any of you had an experience like this? If yes, how did you resolve it?
Have safe, joyous, holidays,
Rick in Palm Springs