Originally Posted by NS74CH
It seems to me that when one breaks it is best to just replace the entire unit.
I have had nothing but problems with getting replacement parts and reputable service reps to fix the unit (DM2852).
Plus the cabinet in which the unit is housed in has an 11/2 inch drop from the front of the cabinet to the back which automatically makes the unit not level even though the trailer is level.
Perplexed with Rockwood's design and definitely perplexed with Dometic Customer Service.
I can't tell from the post what outcome you are looking for.
In my 2 experiences with Rockwood and Flagstaff A-frames (both bought new), fridge performance was marginal because the installation didn't meet Dometic specs, and the plastic Dometic grills for the air flow were overly restrictive. These are both design and workmanship deficiencies. I downloaded the installation and operating instructions from the Dometic web site.
I was able to fix the workmanship issues myself with packing insulation into the voids around the fridge, sealing off and reducing the effective size of the rear compartment with Reflectix and furnace duct tape. On one, I had to extend the chimney exhaust towards the upper grill. And I added to and moved the baffle to meet Dometic specs.
The poor grill design - excellent at keeping water out, not so good at promoting good air flow - was solved with tie wrapping computer case fan(s) directly to the upper grill to push ot air out.
Although both were in warranty, I didn't see anybody caring enough to make all the changes, as the fridge performance was very inconsistent before I did the work.
After making the changes listed above, the fridges are rock solid performers, verified with a wireless thermometer inside the fridge.
just my thoughts and experiences
then 2014 Rockwood A122 A-frame
now 2019 Flagstaff T21TBHW A-frame
2008 Hyundai Entourage minivan
camping Colorado and adjacent states one weekend at a time