We have the same problem with our
Genesis GT 3.0 unit. When you insert a DVD or a CD, the disc loads into the machine then everything stops. We get a high pitched whine from the machine. To eject the disc you have to power the unit off and on, then the disc will eject. This unit is only one year old. I would appreciate if you find the problem you would share the answer. I think my Genesis unit will need replacing. The cost is $699.00. Not happy!