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Old 10-23-2021, 09:47 AM   #1
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GFCI not resetting

I have a 2016 Rockwood 2703WS. I went to plug a laptop into an outlet and the power went off. Only have 12v. I replaced the GFCI but it seems as if there is no power being to the outlet. Is there another reset or GFCI in the loop that I don't know about?

Any suggestions welcome.

Marty
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Old 10-23-2021, 09:58 AM   #2
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I do not about you trailer, but on my Cedar Creek when this happen to me. I found out I needed 120V/50 AMP circuit for the GFCI to be able to reset it. I tried my home outlet but this is only 120V/20AMP outlet in the garage. This is enough to power most items in the trailer except the AC. I had to reset the GFCI at the first camp ground where I could connect to 120V/50AMP circuit.
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Old 10-23-2021, 09:58 AM   #3
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The GFCI will not reset without power. Suggest you look for a tripped breaker in your service panel or shore power source.
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Old 10-23-2021, 10:06 AM   #4
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Ok. I tested the GFCI outlet and I have 120v at the back of the outlet but it is not resetting.
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Old 10-23-2021, 10:23 AM   #5
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Seems odd plugging in a laptop would trip a GFI.
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Old 10-23-2021, 11:36 AM   #6
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Quote:
Originally Posted by Martsing View Post
Ok. I tested the GFCI outlet and I have 120v at the back of the outlet but it is not resetting.
What is the Amperage of your circuit suppling the trailer?

Like I said before mine would not reset on 120v/20amp circuit. The GFCI needed to be on a 120V/50AMP circuit to reset.
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Old 10-23-2021, 11:53 AM   #7
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Quote:
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Ok. I tested the GFCI outlet and I have 120v at the back of the outlet but it is not resetting.


Did you wired it properly?
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Old 10-23-2021, 11:54 AM   #8
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Ok. I tested the GFCI outlet and I have 120v at the back of the outlet but it is not resetting.
Do you have the "LINE" and "LOAD" wires attached correctly? LINE is the feed from your service panel, LOAD is the circuit it feeds.
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Old 10-23-2021, 12:16 PM   #9
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I have double checked the outlet wiring and it is correct. I checked the wiring at the outlet where I tried to plug in and it is good. I put a new converter in. No joy. There has to be a reset somewhere that I don't know about besides the gfci in the bathroom.

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Old 10-23-2021, 12:27 PM   #10
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Quote:
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I have double checked the outlet wiring and it is correct. I checked the wiring at the outlet where I tried to plug in and it is good. I put a new converter in. No joy. There has to be a reset somewhere that I don't know about besides the gfci in the bathroom.

Marty
In Post#4 you stated you had 120V at the back of the GFCI. Do you have any voltage at front of the GFCI? If not, you have a defective GFCI. Is the green LED illuminated on the front of the GFCI? The GFCI is fed directly from your service panel. The only re-settable device between power and the GFCI is a circuit breaker in your service panel.
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Old 10-23-2021, 12:34 PM   #11
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Yes. Power to the back. None coming out.

It is a new gfci tpday but it is 20a. Should it be 15a?
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Old 10-23-2021, 12:45 PM   #12
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Yes. Power to the back. None coming out.

It is a new gfci tpday but it is 20a. Should it be 15a?
If you have power to the gfci disconnect the load wires it should reset if it does then you have a problem past the gfci that is causing it to trip a ground fault . if it still does not reset then it's a bad gfci . you do not need 50 amp service for the gfci
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Old 10-23-2021, 12:48 PM   #13
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Yes. Power to the back. None coming out.

It is a new gfci tpday but it is 20a. Should it be 15a?
Considering that your wiring is most likely 14 AWG and rated for only 15 amps, a 15A GFCI would be the right choice. Your circuit breaker is only rated for 15A, so a 20A GFCI is unnecessary. Remember, amps is the amount of current flow according to demand on the circuit, and not to be confused with potential, i.e. 120V. The GFCI is not a circuit breaker with respect to load. It merely detects imbalances in incoming and outgoing current, and ground faults. Anyway, your GFCI appears to be defective.
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Old 10-23-2021, 01:02 PM   #14
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Perfect. Thanks.

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Old 10-23-2021, 04:38 PM   #15
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So. I have replaced the gfci with a 15a gfci. I still have 120 on the hot side and zero on the load side. I give up. We will leave tomorrow and call an electrician friend of mind to figure it out. Thanks to all of you for your help.

Marty
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Old 10-23-2021, 05:54 PM   #16
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How are you connected to shore?
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Old 10-23-2021, 07:19 PM   #17
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A 30a cable though a surge protector.

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Old 10-23-2021, 10:35 PM   #18
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Did you check to see if it would reset with the "Load" wires disconnected? If it will then as mentioned in an earlier post, you have a ground fault in the load wiring or appliance down stream.
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Old 10-24-2021, 09:09 AM   #19
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Is the outlet your shore power is connect to protected by a GFCI also? If it is they sometimes cause problems because 2 GFCI’s in a row often do not work well.
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Old 10-24-2021, 09:33 AM   #20
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Exclamation

If you haven't already, check any outside outlets for moisture or corrosion. On one of my previous rigs, I had a GFCI that wouldn't reset. Rainwater got past the cheap gasket and caused a fault. I dried out the box, replaced the outlet, replaced the gasket and caulked around the box. Never had another GFCI trip.
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