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Old 09-24-2020, 10:43 AM   #1
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Join Date: Sep 2020
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IRV control panel not functioning right

Hey all, had a problem last night while watching tv. All the sudden I hear a beep and the living room lights went off. So I went to the IRV t35 control panel and it had turned itself off. So I turned it back on and let it reboot while it showed all of my tank sensor readings. I turned the lights back on and within 5 minutes it did the same thing again. Only this time it was cycling on and off a few times like it was trying to reboot and cycle itself on but would never stay on. It would only leave the power light indicator on like it had power to the unit but when I tried pushing the power button to turn the unit on nothing happens. So I push the reset button on the unit and it cycled the reset and turned back on but now non of my buttons work at all for any of the lights, awning, water pump,etc.... Crazy thing is I can Bluetooth My phone through the IRV app and connect to it and control everything fine through the app. Just non of the touch buttons on the unit even register me pushing them. Anyone else have this controller unit on their RV that’s had similar problems?!
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Old 10-25-2020, 08:48 PM   #2
David “Red” Cross
 
Join Date: Sep 2020
Location: South Carolina
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Did you ever find out what was going on? Mine has died. I can connect via Bluetooth but can control anything. I can’t find any information on this control panel except some 2 page user manual that tells what it it.
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Old 10-25-2020, 09:25 PM   #3
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I wasn’t able to find anything online dealing with the control panel either other than the same basic user manual. After days of searching and calling around I finally was able to find an email shared in one of the forums here on this website and a guy had similar problems and was able to contact the company who makes these control units. It took a day or so but I finally heard back from them and they said the unit sounded like it was faulty, so they ended up having to ship me a new on. The new control panel fixed my problem. Here is the guys email arzadonn@patrickind.com. Hope they can help you out!
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Old 10-26-2020, 08:21 AM   #4
David “Red” Cross
 
Join Date: Sep 2020
Location: South Carolina
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IRV control panel not functioning right

Sketcher, thanks for the reply. After hours of searching last night, I found that contact and did email him. I wanted to remove the unit from the cabinet to verify that a wire didn’t work it’s way out. Do you remember how it is held in the cabinet?

This is a little frustrating considering we’ve had the camper for ~5 weeks and already this control panel is out. Luckily it is set up in my back yard. What would we do if we were at a camp ground? With 4 of the 5 slides being hydraulic, is there a way to manually put those slides back in? I guess this has made me a little gun shy about taking the camper out.
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Old 10-26-2020, 10:44 AM   #5
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Hey Red Cross, to remove the panel mine had 4 screws behind the upper and lower strips on the face of the panel as shown with arrows pointing in the attached picture. The strips are held into place magnetically. All you have to do is work your fingernails behind the outer edges and gently pull the strips off. I’m sure you’ve already tried but have you tried using a clothes pin and pressing the reset button? It helped me a few times during my mishap to be able to use the functions of the panel temporarily.

Currently living the camper life I’ve only had our camper for a year now and of course it would happen right as the warranty elapsed, so I definitely feel your frustration.

As far as the slides, that’s a little bit out of my knowledge without doing some research on them. I’m not sure if they have a manual crank for them or not. And I would agree, I would be concerned taking it anywhere and worrying about having an issue.
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Old 10-27-2020, 10:14 AM   #6
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Same here

I'm having the same problem with my Sandpiper Control Panel!

It beeps on and off a lot. The dealership said that it was a battery problem, but I took the batteries out and it worked without them in. Tested the batteries and there are no problems with the batteries.

@redcross - With the control panel not working, you can manually pull the hydraulic slides in using an allen wrench, but probably need a drill with the allen wrench attachment. There is a port on each of the solenoids that you have to open up completely. Then there is a spot at the top of my fluid reservoir that you screw (either clockwise or counter-clockwise depending on your model) for a long time (this is where the drill helps). It will pull all 4 of them in.

I've been stuck several times with that control panel going out.
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Old 10-27-2020, 01:33 PM   #7
David “Red” Cross
 
Join Date: Sep 2020
Location: South Carolina
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Quote:
Originally Posted by TXAggieKA1999 View Post
I'm having the same problem with my Sandpiper Control Panel!



It beeps on and off a lot. The dealership said that it was a battery problem, but I took the batteries out and it worked without them in. Tested the batteries and there are no problems with the batteries.



@redcross - With the control panel not working, you can manually pull the hydraulic slides in using an allen wrench, but probably need a drill with the allen wrench attachment. There is a port on each of the solenoids that you have to open up completely. Then there is a spot at the top of my fluid reservoir that you screw (either clockwise or counter-clockwise depending on your model) for a long time (this is where the drill helps). It will pull all 4 of them in.



I've been stuck several times with that control panel going out.


Wow, sounds like this is a common problem. Good to know that I can retract the slides manually. Do you happen to remember the Allen wrench size? Also where are those valves located. I would like to research this and put the necessary tools in the camper in case they are ever needed. Thanks for the reply.
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Old 10-27-2020, 04:46 PM   #8
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I'm not sure the size and wonder if different models might be different. I have a Sandpiper 384QBOK. From what I remember, the size on the solenoid is different from the size on top of the reservoir. There was a sticker on top of the reservoir manual adjustment. It would take hours if you tried to retract them manually. With the drill at full speed it still took 5+ minutes...thousands of turns.

Lippert walked me through it and was very helpful.
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Old 10-27-2020, 06:05 PM   #9
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Irv through Bluetooth headphones

Similar question about the Irv. Can you use Bluetooth headphones that the DVD is playing?
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Old 10-27-2020, 06:40 PM   #10
David “Red” Cross
 
Join Date: Sep 2020
Location: South Carolina
Posts: 31
Quote:
Originally Posted by TXAggieKA1999 View Post
I'm not sure the size and wonder if different models might be different. I have a Sandpiper 384QBOK. From what I remember, the size on the solenoid is different from the size on top of the reservoir. There was a sticker on top of the reservoir manual adjustment. It would take hours if you tried to retract them manually. With the drill at full speed it still took 5+ minutes...thousands of turns.



Lippert walked me through it and was very helpful.


Thanks. We have a Sierra 384BQOK. They are basically twins. I will see if I can find the Reservoir and sizes. I keep a charged cordless drill in the camper for “Just in case” instances.
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Old 10-27-2020, 06:43 PM   #11
David “Red” Cross
 
Join Date: Sep 2020
Location: South Carolina
Posts: 31
Quote:
Originally Posted by Alanskis View Post
Similar question about the Irv. Can you use Bluetooth headphones that the DVD is playing?


Not sure. My issue is with the TP35. It’s not the entertainment system. Mine has a Conex entertainment system.
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Old 10-28-2020, 09:43 PM   #12
David “Red” Cross
 
Join Date: Sep 2020
Location: South Carolina
Posts: 31
Installed new touch panel tonight. We are back in business.
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