RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×


Reply
 
Thread Tools Display Modes
Old 04-22-2018, 12:30 PM   #1
Senior Member
 
Thurman's Avatar
 
Join Date: Aug 2011
Location: Albany, GA.
Posts: 1,282
Progressive Industries EMC

Yes, I've done the searches on this forum for this answer. Yes, I sent an email to PI and got a reply that there system is down for repairs. So--I'm practically sitting here with my finger on the button to order a "Progressive Industries EMS-HW30C" unit. In reading reviews of this product I came across the statement the PI will not honor a warranty on this unit IF it is not installed by a "qualified dealer". Are we talking about an RV dealer or a PI dealer? IMO: No where do I read that the installer should be a "qualified electrician". My experience with RV dealers is that they do not have "qualified electricians", they only have someone who can get the job done. Me? Forty-two years Industrial Maintenance working with AC and DC voltages ranging from 6vDC all the way up to 4160vAC/three phase. Nine years holding a Journeyman Electrician card. Does anyone have specific knowledge that Progressive Industries will not honor their warranty IF the consumer installs the unit?

Thurman is offline   Reply With Quote
Old 04-22-2018, 12:34 PM   #2
Senior Member
 
Join Date: Dec 2017
Posts: 601
Quote:
Originally Posted by Thurman View Post
Yes, I've done the searches on this forum for this answer. Yes, I sent an email to PI and got a reply that there system is down for repairs. So--I'm practically sitting here with my finger on the button to order a "Progressive Industries EMS-HW30C" unit. In reading reviews of this product I came across the statement the PI will not honor a warranty on this unit IF it is not installed by a "qualified dealer". Are we talking about an RV dealer or a PI dealer? IMO: No where do I read that the installer should be a "qualified electrician". My experience with RV dealers is that they do not have "qualified electricians", they only have someone who can get the job done. Me? Forty-two years Industrial Maintenance working with AC and DC voltages ranging from 6vDC all the way up to 4160vAC/three phase. Nine years holding a Journeyman Electrician card. Does anyone have specific knowledge that Progressive Industries will not honor their warranty IF the consumer installs the unit?

Yeah its bs, i dont trust anyone but myself. They should ask for installed photos to verify. But dunno
cmysstailights is offline   Reply With Quote
Old 04-22-2018, 12:49 PM   #3
Junior Member
 
Join Date: Apr 2018
Posts: 20
Unhappy

You bring up such a wonderful point here! This is typical legal ease to wiggle out of a warranted item. I read in one post, where I cannot recall currently, PI was a small mom and pop company that sold to a larger company or conglomerate in the last 1-2 years. Their customer service went down after that. Their products looks like a quality product, but donít expect good customer service. It sounds as if you have more than adequate experience to correctly install a unit like this. I am in a similar situation as yours...I am capable to wire a house and have done so many times. Does that make me qualified? Is the guy at camping world more qualified?
BrettN is offline   Reply With Quote
Reply

Tags
progressive industries

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 07:17 PM.