DISH will not be able to help you since this is not a 'dish' issue, it is your ANTENNA - you may be able to contact the manufacturer, but it's doubtful since it IS working, although slow, that they will be able to magically make it better.
a signal that is not 'easy' for the antenna 'eyeball' to see makes it take longer to 'find'... if it IS finding the signals, you have no real issue other than it is too slow. Move the antenna to a different location, don't worry about it being on a 'tripod', which is not needed, and let it try it again. Even put it on the roof of your RV.
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