Suburban Oven Rack falls

[dkway]

We bought a 2014 Silverback last fall. It has a Suburban oven. When the metal oven rack is in all the way, as it is while baking, everything is fine. BUT, and this is a big one, when I pull the rack out to check the food, the rack no longer fits on the side rails and it falls. I pull out the rack past the little side "ears", (the manual says there function is prevent rattling during travel). As soon as the ears clear the sides, the rack starts to fall. Somehow the rack is obviously too narrow for the oven cavity and side rails that it rests on. This has happened a couple of times when I was cooking something that was juicy and a little greasy (normal grease juices from meat baking). I had two nears misses but was able to catch it before it actually fell into the oven. I stopped using the oven rack to check my food and started just pulling the dish out to check it.

I complained to Forest River warranty department who passed on the issue to Suburban. It was a head scratcher for everyone so they decided to replace the oven assuming that my oven's cavity mold might somehow have been manufacturer larger than normal. The new one was installed a few weeks ago and I just used it for the first time last night. I baked a pizza and assumed everything would be fine so I pulled the rack out to check my food. Oh NO! Same problem! I'm beginning to think that the heat of the oven expands the side walls just enough so that the rack can't hold on to the side rails.

Am I the only unlucky one with this issue? It is a serious safety concern.