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04-13-2011, 09:01 PM
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#1
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Arn
Join Date: Aug 2009
Location: Ottawa Valley, Ontario
Posts: 181
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Typical Dealer After Warranty Expired
I had a new Concertone ZX75 installed under warranty last September, about 2 weeks before my trailer warranty expired. First time out after the end of warranty I had issues with some of the buttons on the unit not working. No big deal I thought, I can always use the remote. Then I thought about dead batteries or a lost remote so I called the dealer. "We'll get back to you" turned out to mean "get lost, you're out of warranty". Considering the unit was new in September I thought I could get them to replace it since my thinking was that it should have a warranty on it. Nope, not through them. It's too bad I saw the dealer through rose colored glasses until then cuz in hind sight I can see where they really didn't do many things in my best interest. Now isn't that typical...
Arn
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04-13-2011, 10:02 PM
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#2
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Senior Member
Join Date: Jan 2011
Location: Saint Cloud FL
Posts: 1,565
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part of it is they do not make alot off of warranty work versus customer pay
__________________
2011 Rockwood Mini Lite 2306 - Matt
2004 Dodge Ram 1500 Qaud Cab 4x4 with 35" tires and 3.92 gears, Dynatech Longtube Headers & Fabtech 6" lift + Superchips with shift Tuning
Nights Camped 2011 (37) - 2012 (16)-2013 (2) -2014 (5) -2015(0)
USMC 91 - 95 - F/A-18 Aviation Ordnance
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04-14-2011, 06:03 AM
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#3
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Site Team
Join Date: Mar 2008
Location: Louisville, KY
Posts: 10,525
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I'm gonna move this thread to the
tech talk, concertone forum.
You need to contact Bob Fields.
He's the Concertone rep who lurks there.
Maybe he can help you.
Good Luck!
__________________
Peace!
Dan & Rita D
2017 Nissan Titan 5.6L King cab 4wd
2016 Evergreen Everlite 242RBS
29' empty nest model. Blue Ox WD hitch
(1 queen bed, large main cabin and huge bathroom)
Camping days 2010-53, 2011-47, 2012-41, 2013-41, 2014-31, 2015-40, 2016-44, 2017-63, 2018-75, 2019-32, 2020-41, 2021-49, 2022-43, 2023-66
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04-27-2011, 08:24 AM
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#4
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Owner - RVtronics
Join Date: Jul 2010
Location: Massachusetts
Posts: 649
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I saw this thread before, but did not comment as it seemed to be more about dealer service or warranty process, two topics I generally do not get into, but...
Warranty Process - When you buy any new vehicle (whether RV or Car), the warranty is managed by the selling dealer, not the manufacturer of the individual components (yes, there are exceptions to the rule in RV's). In our case, the Dealer manages the Warranty. This dealer did that and dutifully noted that his warranty is ending shortly – I thought that was being proactive and setting expectations properly.
There is never an automatic extended warranty because a part was replaced. The warranty period is from your ORIGINAL PURCHASE DATE. Now does that mean any of us expect the product to go bad again so soon? Of course not.
I am communicating with Arn off-line regarding his situation…
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04-27-2011, 08:26 AM
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#5
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Owner - RVtronics
Join Date: Jul 2010
Location: Massachusetts
Posts: 649
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Quote:
Originally Posted by sherdep
part of it is they do not make alot off of warranty work versus customer pay
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That may be the mindset of a very few, but I think most Forest River Dealers are outstanding and want to take care of the customer (and I have spoken to more than a few)...
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04-27-2011, 09:19 AM
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#6
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preacherpaul
Join Date: Dec 2010
Location: Where the Bluegrass kisses the Mountains
Posts: 31
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Bob
I appreciate you being here. It is good to know that we can get advice when needed. I know it would be easier and a lot fewer headaches if you just avoided this site, so thanks again, you are appreciated.
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