2018 3011DS Norcold Fridge poof!
I few week ago my Norcold fridge went bad while I was driving from one camp to another.
We packed a couple bags of ice in the freezer and lower unit and made it home a couple days later.
We started the phone around marathon (the only Forest River dealer within 200 miles of where we live is C.W. and they said I could get in there in mid January next year. I found a local that sells only pull behinds and he agreed to look at it if I paid the bill my self. I called F.R. and they gave my the ok to get the work done.
Five days later the local dealer called me and said it was done, come pick it up. I was there in a flash and was pleasantly surprised to get a bill for two hours trouble shooting..... that was all. The tech found the problem, checked with Norcold, found there were two outstanding recalls on it, one recall covered my problem. Norcold sent him the repair parts and paid for the repairs directly to the local dealer.
This is a story with a happy ending I believe. This is how it should always work and the Prima Donnas might start seeing their numbers dropping as people go to where they can get good service.