Originally Posted by Philkaty
I am glad you had have a great experience. I just went to the SantaFe Springs one and it started out ok, but ended up with bad customer service again. Don't know why people think that you are dumb? just because they work there doesn't mean you are the one that doesn't know anything about the RV.
I bought mine from Santa Fe Springs and I knew any service would be a battle. I knew that going in. Luckily I am very handy and will fix just about anything myself.
I had a leaky and shorted out LED taillamp and rather than going there, I e-mailed the service manager my info, a couple of photos of the taillamp and they sent me one. It required some follow up as they did not get right on it but I eventually got it and installed it myself.
No other warranty issues that would warrant a return trip.
Santa Fe Springs has a history of bad service after the rig is purchased- from what I heard.
I do have a local Forest River dealer in my town also should anything arise...luckily.