I had the same problem on my 2016 3011. I took the switch apart and determined that these are just poorly constructed and prone to wear causing premature failure. I was able to get it working again but it just recently failed again after working for almost 2 yrs. At this point I would not want to replace it with the same model and am looking for a replacement make/model. If I find one I will post it here.
RVr
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2016 3011DS Forester
2014 Honda CRV
Chuck & Lois
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