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11-06-2017, 08:19 PM
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#1
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Senior Member
Join Date: Nov 2016
Posts: 156
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Ordering Parts From Forest River
The door lock is broken on my Forester and I’ve been having problems getting the correct replacement. How do I order a replacement from Forestriver?
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Dave W AKA "Toyman"
Well modified Forester C 2551
Why ?...Why not ?
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11-06-2017, 08:30 PM
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#2
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Senior Member
Join Date: Oct 2016
Location: Southern IN
Posts: 1,013
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Contact Forester (Forest River), with your VIN number?
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Gerard
2017 Coachmen Apex 269RBKS with Summit Pkg.
2014 Ford Expedition with factory installed HD tow pkg.
Blue Ox SwayPro WDH
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11-06-2017, 08:37 PM
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#3
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Senior Member
Join Date: Jan 2011
Location: Part Timing It Now
Posts: 3,457
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Quote:
Originally Posted by Toyman
The door lock is broken on my Forester and I’ve been having problems getting the correct replacement. How do I order a replacement from Forestriver?
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Quote:
Originally Posted by glsimms
Contact Forester (Forest River), with your VIN number?
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Forest River RV Contact Us - Forest River, Inc. 
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 "PT Crew Members Since 9/2010"
2011 RAM 2500 HD 6.7L CTD Crew
2014 Prime Time Sanibel 3250
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11-06-2017, 09:23 PM
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#4
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Senior Member
Join Date: Aug 2015
Location: Springfield, MO
Posts: 455
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Several times I have read that Forest River does not sell parts to customers. They say to see your dealer. This may depend on each division.
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2014 Chevy CC Duramax 4X4 Long Bed
2017 Cedar Creek 36CKTS
MORryde independent suspension with disc brakes
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11-06-2017, 09:31 PM
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#5
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Senior Member
Join Date: Jan 2011
Location: Part Timing It Now
Posts: 3,457
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Quote:
Originally Posted by keith52
Several times I have read that Forest River does not sell parts to customers. They say to see your dealer. This may depend on each division.
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X2 And some divisions may have a price cap. For example, Prime Time won't sell customer direct if the part/product is over $50. 
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"PT Crew Members Since 9/2010"
2011 RAM 2500 HD 6.7L CTD Crew
2014 Prime Time Sanibel 3250
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11-06-2017, 09:58 PM
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#6
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Senior Member
Join Date: Oct 2013
Location: Florida
Posts: 1,363
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Contact your dealer. If your dealer won't help you let us all know so we never buy a RV from them. This is a simple transaction. You should be able to call your dealer, order the part and get it shipped to your door.
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2016 Forester GTS 2801QSF
2011 Jeep JK Toad
Habitual RV Modifier
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11-07-2017, 01:41 PM
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#7
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Member
Join Date: Apr 2017
Location: East St Paul, Mb
Posts: 67
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I was able to order a lift kit for my 8289WS direct from Foresr River and have it shipped to my door. Unfortunately my dealer didn't know this kit even existed and suggested a lift munufactured by a local trailer welding shop. You do need your VIN number so they know the exact unit.
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Mike & Fay
2013 Rockwood 8289 Diamond with 3.5" lift
2017 GMC 2500HD Duramax
Curt A20 c/w GM Puck system
2021 56 night’s booked
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11-07-2017, 02:10 PM
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#8
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Senior Member
Join Date: Oct 2014
Location: Bend,Oregon
Posts: 360
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Quote:
Originally Posted by rracer5
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I accessed that URL and. . .
YOU HAVE QUESTIONS. WE HAVE ANSWERS.
For Service, Parts or Warranty questions Forest River encourages customers to contact their local dealer.
Parts are only sold to and through authorized Forest River dealers.
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11-07-2017, 02:24 PM
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#9
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Senior Member
Join Date: May 2013
Location: L\Anywhere and everywhere
Posts: 263
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There are very few, if any pure OEM parts. They all buy their parts from third party manufacturers. Almost any door lock will work
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Kayo
2014 Primetime Sanibel 3051 pulled by a 2013 Chevy Silverado 3500HP dually diesel. Full timers wince 2003 with DW of 53 year. NPS Park Ranger
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11-07-2017, 03:28 PM
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#10
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Junior Member
Join Date: Sep 2016
Posts: 11
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Forest river parts
If your dealer won't help go to:
Parts @ rvwholesalers.com attn Kay
She has done wonders for me.
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11-07-2017, 03:51 PM
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#11
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Senior Member
Join Date: Jul 2008
Location: baltimore,md
Posts: 405
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have you tried on line ?
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2008 rockwood signature ultra lite 8315SS[SIGPIC]
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11-07-2017, 04:13 PM
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#12
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Empty Nesters
Join Date: Aug 2017
Location: Santa Maria, CA
Posts: 361
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Do yourself a favor and upgrade to a keyless lock from these guys:
https://www.rvlock.com/
I put one on my Sunseeker and really like the product. Keypad entry.
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2017 Sunseeker 2250 24' MH
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11-07-2017, 05:11 PM
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#13
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Member
Join Date: Mar 2017
Posts: 49
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Good luck with anything from FR! Our tech has been trying to get a replacement ladder for our Rockwood Ultra Lite for 3 months. He even went to another RV repair service Neither have they been had any success. Now a friend in our camping club has had the ladder on his new FR3 crack and is also having a problem getting one from FR.
Certainly adds to my fount of knowledge when I go looking for my next rig!
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11-08-2017, 04:50 AM
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#14
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Member
Join Date: Oct 2016
Posts: 94
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According to Trimark, FR purchases the less expensive lock that has a cast "plunger", not the steel one. Contact Trimark to get the model number of the better lock and then purchase the entire unit for less online. Trimark will sell you the outside half of the lock indicating tha is all you need. I ended up doing this for my Sunseeker. Yes, i had to remove the 2 additional 'tabs' to make it fit properly, but for $40 less for a full lock, it was worth the extra 10 minutes.
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2016 Sunseeker 2400WM Sprinter 3500 Diesel
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11-08-2017, 09:40 AM
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#15
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Senior Member
Join Date: Sep 2013
Location: Texas
Posts: 1,183
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Quote:
Originally Posted by Gm Mike
I was able to order a lift kit for my 8289WS direct from Foresr River and have it shipped to my door. Unfortunately my dealer didn't know this kit even existed and suggested a lift munufactured by a local trailer welding shop. You do need your VIN number so they know the exact unit.
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I ordered my lift kit direct from Dexter for my 8289WS. They will need your axel serial number.
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Joe & Beverly
2014 Ram 2500 CTD, CC, SB
2014 8289WS lifted
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11-08-2017, 09:50 AM
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#16
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Senior Member
Join Date: Apr 2015
Location: Middle GA
Posts: 1,289
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I'd use RV lock. Excellent locks and great customer service.
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Ben and Doreen
Home Away From Home - 2017 PT Crusader 315RST
TV - 2016 Ram 3500 Laramie 4X4 6.7 Cummins Diesel
Never Enough Time Camping!!
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11-09-2017, 07:35 AM
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#17
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Senior Member
Join Date: Jan 2017
Location: Savannah
Posts: 792
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Forest River will sometimes ship a part to you under warranty.
For me, in one case, replacement dometic refrigerator handle. In another case they want an "authorized Forest River dealer" to order and install an undercabinet light and the 18 foot Solera electric awning.
That involves sending the dealer a photo of the light with the model number visible and a photo of the awning tag that's stuck to the roller and shows all the needed info.
Again, this is warranty work.
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Kirk
2017 Forester 3051S
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11-09-2017, 08:02 AM
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#18
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Senior Member
Join Date: Aug 2016
Posts: 338
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Best idea so far is buying a keyless lock. The locks the dealer/manufacturer will provide aren't secure because the variety of keying is so minimal. Same for the locks on cellar storage bins. The dealer who sold me my first RV told me he had a key for any lock all on the same ring.
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11-09-2017, 09:17 AM
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#19
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Member
Join Date: Jul 2017
Posts: 63
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I received parts directly from Forest River. They were super nice and friendly!
Sent from my SM-G900V using Forest River Forums mobile app
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11-09-2017, 10:00 AM
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#20
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Senior Member
Join Date: Nov 2016
Posts: 156
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Thanks for the responses.
I tried the keyless lock...3 times. First was wrong model (said to fit most), next arrived with locking knobs broken ( they ship in a retail type box tightly stuffed in a priority envelope), 3rd & last wouldn’t work...alignment studs were to short & paddle handle struck screen door so it wouldn’t latch.
Wish I’d seen TryingToLearn response, ordered a replacement from Amazon, still waiting. What "tabs"had to be modified ?
__________________
Dave W AKA "Toyman"
Well modified Forester C 2551
Why ?...Why not ?
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