I think our delivery person said the fuse is up in the awning itself toward the front side. Sorry I can't help more. I'm sure someone will come along with more specifics.
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All previous rigs below are sold - waiting until the kids graduate to the buy the next one!
'13 Forest River Sunseeker 3100 Class C
'04 Fleetwood Sedona Pop Up / Reese Mini 350 / Prodigy / BAL
'94 Coleman Cedar Pop Up
I think your delivery person was making up an answer to your question.
Our fuse is in a pigtail behind the WFCO Power Center. Others have found theirs there also. You have to remove the screws that hold it in and carefully pull it out. You may find several pigtails back there (mine had 3). Find the fuse that was bad.
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Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
It could be a bad switch. Search some threads from several months back. jamiller45 was talking about it. (He used to be on here a lot before his job changed with FR.)
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2012 Forest River Sunseeker 2300 Chevy
Although most of the failed switches would work in one direction but not the other, or stick "ON."
I'd unscrew the switch and check its' functionality with a meter. As noted before there were problems with the switches staying on. Unfortunately when that happened it often fried the motor.
Make sure the keys are not in the ignition. I've overlooked this many times, when the ignition is on this switch will not work, it makes no sounds, etc....