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Old 11-20-2017, 04:31 PM   #1
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VMI Warranty Start Date

Hello. I'm looking for some guidance. I dropped our 2017 Forester at the MErcedes Benz dealer for warranty work. They said the Warranty Start Date is still not listed on the VMI therefore they can not work on it. This was First discovered in June and the RV salesperson and RV dealership (Meyers RV in NY) have been useless. Is there someone at Forest River that can help me? Thank you.
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Old 11-21-2017, 09:14 AM   #2
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does VMI = Vehicle Master Inquiry? It is my understanding that the warranty start date is the date of first original purchase. That should be easy to find and document I don't understand whey they are have a problem.
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Old 11-21-2017, 11:40 AM   #3
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The dealer of origin should have sent in the warranty start when they sold the unit to FR.
Then there is a "Delayed Start" warranty form that the RV dealer should send to the dealer of origin to change the start date to the date of your purchase.
It is up to the dealer of origin to handle both I believe...but the RV sale dealer has to send the form to the dealer of origin.
I just went through this with GM. My idiot RV dealer did not send in the form to the dealer of origin- it was like pulling teeth to get it right- and I needed the warranty for a bad radiator.
GM finally stepped up and made it work. I had to contact the dealer of origin and send them my ppw and bill of sale
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Old 11-21-2017, 01:26 PM   #4
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I had the same "In Service Date" issue when we had our Sprinter. It wasn't in the M-B database, and had over 500 miles on the odometer, so they couldn't work on it. I ended up seeing the M-B dealership Service Manager who had me sign a form putting it "In Service" as of that date. It was the same M-B form that they would have used if they had sold me the unit...
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