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Old 05-30-2019, 12:59 PM   #1
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Disappointing Campground Temecula, CA

We just returned from a 6000 mile road trip with our destination being midway between LA and San Diego, CA. We chose a KOA in Temecula, CA and what a dump it is. Sadly, I never read the reviews before reserving, if I had I never would have stayed there. Worse, when I wrote KOA they said it is the campground's problem not KOA's problem. It appears that any campground who pays the franchise fee can call themselves KOA, charge KOA rates and not have to maintain any standards. No longer will KOA be my first choice when traveling.
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Old 05-30-2019, 01:03 PM   #2
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One person's dump is another persons paradise.

It would help if you specified exactly what you thought was substandard.

KOA's are like McDonalds - not particularly great, some better than others, but for the most part, you know what to expect.
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Old 05-30-2019, 01:04 PM   #3
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That stinks, but KOA doesn’t even make my list of possible stops.
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Old 05-30-2019, 01:09 PM   #4
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What was wrong with it?
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Old 05-30-2019, 01:21 PM   #5
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We never choose a place to stay, until we check it out at CampgroundReviews.com
But we never have nor ever will, stay at a KOA. Just our personal choice.
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Old 05-30-2019, 01:35 PM   #6
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Quote:
Originally Posted by Chaplain Kent View Post
It appears that any campground who pays the franchise fee can call themselves KOA, charge KOA rates and not have to maintain any standards.
That's kind of surprising. I've always assumed that if they were a national chain like KOA or Jellystone, they would be required to maintain specific standards.

I've stayed a many of them throughout various states and never had a bad experience at any of them.

Or at least not one that was the fault of the CG...
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Old 05-30-2019, 01:37 PM   #7
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Originally Posted by rockfordroo View Post
One person's dump is another persons paradise.

It would help if you specified exactly what you thought was substandard.

KOA's are like McDonalds - not particularly great, some better than others, but for the most part, you know what to expect.
I am happy to list our problems. We were greeted at a guard gate by an incredibly rude man. He had a list of insults directed at me and my wife who was following in a rental car and topped it off by slapping me on the shoulder. He also made it clear that he has no function since KOA took over. In fact this theme continued with employees being negative about KOA. We checked in with another rude person. This was a weekend when KOA was offering a free night. She reluctantly gave us a partial refund. She drew a line on a map and sent us on our way after informing us there was no wifi and she has not been out to the campground since KOA took over. In fact there was no cable as advertised along with no wifi as advertised. We were left to our own to find our spot. Our site had large ruts at the entrance causing my Excursion to bottom out. The water and sewer were covered with weeds. The water had not been run for quite awhile and needed to be flushed out. The bathrooms had the same ruts leading up to them,inside they were filthy. Showers not working, broken toilet seats and windows. There was no outside lighting on the bathrooms. The laundry room had no lights,broken down old machines and no chairs or table to sort laundry. Then there was the rude man who had to be dealt with each time you exited or entered the campground. We tired of his insults and tried to just drive past, he chased us down with a pick up and made us pull over to hear his insults. We called the office to complain and only got a recorded message. They have short hours so we were not at the campground when the office was open. We did leave a message but never got a response.
What we understood from other campers is this used to be a private campground and had changed over to KOA with plans on upgrading but they never did the upgrades. We stayed at several KOA's on our trip and they were all up to expected standards, this one simply fell short on all accounts.
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Old 05-30-2019, 01:58 PM   #8
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Well, that would do it for me too!
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Old 05-30-2019, 03:00 PM   #9
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I'd suggest a critical email to KOA headquarters.
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Old 05-30-2019, 03:38 PM   #10
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At least you did not get a gun pointed at you like other KOA guests did at another KOA campground that was recently in the news. I understand that employee or host was fired.


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Old 05-30-2019, 07:14 PM   #11
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Someone posted the video here yesterday, but monitors pulled it w/in an hour.
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Old 05-31-2019, 12:36 PM   #12
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Why would the monitors pull the video? I thought this site was there to help and inform our fellow RVers. Am I missing something?

Maybe a monitor could explain why the video was pulled.
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Old 05-31-2019, 12:45 PM   #13
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Had racial overtones.
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Old 05-31-2019, 01:08 PM   #14
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KOA doesn't 'take over' anything, only owner's who WANT to franchise with KOA, or any other type of campground name brand, give the green light for the transition, and the owner still has the 'charge' of running the campground - KOA has no physical attribute to any locally owned campground, only the owner does.

If you have a beef, and it's o.k. if you do, take it up with the owner(s) as they are the one's with the lack of service or situations where the existing employees are somehow dismayed by the change or in disagreement with it.

Maybe you just had a bad day at a campground, we've had our share.
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Old 05-31-2019, 02:50 PM   #15
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This is the old Vail Lake Resort that went into bankruptcy several years ago and was bought by the local water district in '14. There were several different campgrounds and it was a very nice place many years ago. A KOA franchisee is now leasing the campgrounds from Rancho Water. Not sure how long it will take to get it back to what it was before but the online reviews are horrible. I hear some of the problems may be from several of the old employees that are disgruntled with the whole situation. Maybe it's time to clean house and start fresh.

If staying in this area there are some large casinos with excellent RV parks. I'd recommend Pala Casino RV Resort.
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Old 05-31-2019, 05:12 PM   #16
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Chaplain Kent - was the KOA near Temecula formerly called Vail Lake RV Resort?? We have stayed there numerous times, and have never experienced the issues you site.

We have also stayed at several KOA's throughout the country, and have always been satisfied with the condition of the facilities and the attitude of the staff. Perhaps this is a symptom of the changeover from private ownership to franchising through KOA.
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Old 05-31-2019, 06:21 PM   #17
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State parks, Regional or Federal parks first choice for us. KOA's are not first choice but again not all the same and occasionally hit the mark for cross country travel. Another avenue to get to where we/you want to go.
Sorry to hear of bad experience.
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Old 05-31-2019, 06:28 PM   #18
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At least you did not get a gun pointed at you like other KOA guests did at another KOA campground that was recently in the news. I understand that employee or host was fired.



My business partner told me he watched a youtube video about that incident, sounded like a real bigot.
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Old 06-02-2019, 09:05 PM   #19
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Exactly

Quote:
Originally Posted by rockfordroo View Post
One person's dump is another persons paradise.

It would help if you specified exactly what you thought was substandard.

KOA's are like McDonalds - not particularly great, some better than others, but for the most part, you know what to expect.
I just wish the dumpy ones wouldn't change like the good ones. Unfortunately we've run along more dumpy ones than nice ones. But like you said. That's what we expect with KOA. And why we tend to shy away from them.
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Old 06-02-2019, 09:46 PM   #20
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Temecula?

The main problem here is the location-Temecula. Temecula is nothing more than a vast suburban bedroom community that has no business offering a campground. It is a labyrinth of planned development communities and HOAs that started in the 1980s as an “affordable” way for San Diegians to own a home if they don’t mind a 45 minute commute. Back then it was a nice country place, and the new 15 Frwy was empty and easy to commute. Now the commute is well over an hour+ the same as every other SoCal nightmare, and it is an overcrowded mess on major freeways. It is also part of Riverside County, another negative. Bonus points for meth hub, Lake Elsinore right up the freeway.

I’m not even sure how/why there is a KOA in this suburban sprawl nightmare.
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