Originally Posted by crocus
I find it much more useful to use facts rather than bs to make a point. You should try it.
I find it more useful when people read my posts. I was saying that the Bell CSR reps are better now than in the past. I was not saying that Shaw CSRs try to get you off the phone as quick as possible.
From the sounds of things, you guys out east aren't having the same issues as we are in Calgary with Shaw customer service. On one of my other forums people have been talking of spending hours on hold waiting for service. I have also tried calling Shaw recently to get details on their rate plans, (so that I am able to approach Telus about getting a break on my bill) but have not been able to get through.
As for the issue of who owns the satellite; now you are just talking semantics. They may not own the satellite; but they do use it. If I was a Shaw Direct customer and was missing programming; I would not be concerned about if the satellite is owned or leased. I would be concerned about my missing programming. Or in the case of the OP here; I would want somebody to make sure the service is running at 100% before telling them to sign up. I know something similar happened to Bell years ago; and it took them months to lease another satellite and get it moved into position.
It's really unfortunate that you are unable to carry on a conversation like an adult; this really could have been a great discussion until you decided it would be better to be condescending.