Dometic refrigerator problem

[gartonhl]

I purchased a 2010 Georgetown 375TS January 20, 2010. I have a Dometic side-by-side refrigerator. Have had it in for wervice twice-frezer gets cold to 32 degrees, refrigerator box cools only to about 50-60 after approx. 6 hrs of running.

Motor home IS level.

Fisrt time in, said a wire to the fan was loose-repaired. Second time in-said no problem.

I called Dometic. They were no help-said to contact a service dealer. Also, had tried to register uint on-line and kept getting a response that the refrigerator was greater than three years old. Dometic’s customer service rep said the unit was manufactured in 2006. “What? I just purchased it in a NEW 2010 motor home in January 2010.” They asked how long it sat on the dealers lot? Huh-not long it’s a 2010!
Any thoughts or help would be appreciated.
Thanks!

[ravenmike]

I just picked up my 2011 357QS second time out, refridge would not cool down..went thru service check down, then check fuses found nothing. Checked the outlet behind outside cover, everything was ok. The next day during our trip the fridge came on. Took to dealer could not duplicate the issue. Waiting on the next time it acts up

[KyDan]

It's a warranty issue.
Either your dealer or any other Dometic service shop can do it.
If the freezer is not down in low 20s and fresh food side
down to 40 or below after being on for 24 hours you have
a warranty issue.

I'd also call the Motorhome maker and tell them your new
2010 motorhome has a 2006 fridge that doesn't work.
Tell them Dometic is balking due to the AGE of your "new"
fridge.
Be firm but polite. Selling a new motor home with a 4 year
old fridge is not honest nor good practice.

What is the make and model of your motorhome???

Sounds like you might need a lawyer unless they really step
up and get you fixed.

[ronhanson]

6hrs is not enough time for these ammonia evaporative refridgerators to cool down. As Dan noted they need at least 24hrs unless you help it out with some ice packs. The freezer will cool faster but the fridges cool very slowly, it's a design drawback for a fridge that doesn't consume much energy. Start it a day before you need it and they cool down faster on propane than on electric since it is a better heat source. A little battery powered fan inside helps speed things up a bit also.

[franbourget]

I am working on the same problem.It seams that the fan instaled behind the fridge is not running enough to vent the hot air behind the frige.It is turned on by a temp switch mounted at the top.Replacing this temp switch should do the trick.Mine is in the mail as we speak.This problem only shows up in hot weather. This could be a bigger problem but this is what I will try first.As for the 2006 fridge,They had big inventory when the RV market crashed.They are already selling 2011.My 2010 has a 2008 chassis.However the warranty starts when it was first sold.