Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×


Reply
 
Thread Tools Display Modes
Old 06-19-2013, 10:10 AM   #1
Senior Member
 
JimF's Avatar
 
Join Date: May 2011
Posts: 521
Smile Forest River Came Through

Monday I posted asking for the Georgetown Customer Service contact information, thanks for all the responses.

I emailed April Connor at FR in regard to leaking hydraulic hoses on our 2011 378. Yesterday I received a reply that FR wil cover all parts and labor for the repair but the works needs to be done by a Georgetown Dealer. No problem on that.

Forest River does stand behind their products event when out of warranty by 15 months.
__________________
JimF, CWO, US Army Ret, 100% DAV
2011 Georgetown 378TS
2008 Dodge Caliber Toad
JimF is offline   Reply With Quote
Old 06-19-2013, 11:51 AM   #2
Senior Member
 
yvesm's Avatar
 
Join Date: Oct 2009
Location: Pilot Mountain NC
Posts: 558
Quote:
Originally Posted by JimF View Post
Monday I posted asking for the Georgetown Customer Service contact information, thanks for all the responses.

I emailed April Connor at FR in regard to leaking hydraulic hoses on our 2011 378. Yesterday I received a reply that FR wil cover all parts and labor for the repair but the works needs to be done by a Georgetown Dealer. No problem on that.

Forest River does stand behind their products event when out of warranty by 15 months.
When we had our Rockwwood Forest River stood behind their product with no questions asked. Different story with our 2013 Prime Time unit (a company owned by Forest River). When we change this camper we are going back to the Forest River brand.
__________________
2013 Prime Time 230 FBS
Days camped in 2013: April to November
Days camped in 2014...about 40
Days camped in 2015...more than 2014!!
yvesm is offline   Reply With Quote
Old 06-19-2013, 05:04 PM   #3
Happy Homeless
 
guizzi's Avatar
 
Join Date: Nov 2010
Location: Canada
Posts: 12
Send a message via Skype™ to guizzi
April is the best if she can do it she will and so is Rick Black service manager at Forist River in Elkhart IN
__________________
guizzi is offline   Reply With Quote
Old 06-19-2013, 11:13 PM   #4
Pete
 
gartonhl's Avatar
 
Join Date: Jun 2009
Posts: 169
Ditto on Rick Black. Dan Evans, warranty shop manager, is good to work with also.

Let them know if you have other issues and they will do their best to accommodate you.

We full time and they provided hotel accommodations during repairs.
__________________
[FONT="Comic Sans MS"][B]Pete and Patty
2019 Forester 3011DS; 2016 Jeep Grand Cherokee Overland
Lab/Catahoula/Greyhound rescue
gartonhl is offline   Reply With Quote
Old 06-19-2013, 11:16 PM   #5
MI Camperz
 
bodzcampers's Avatar
 
Join Date: Sep 2011
Location: michigan
Posts: 1,640
Quote:
Originally Posted by gartonhl View Post
Ditto on Rick Black. Dan Evans also.

Let them know if you have other issues and they will do their best to accommodate you.

We full time and they provided hotel accommodations during repairs.
Wow! That is Awesome!
__________________
MI Camperz
bodzcampers is offline   Reply With Quote
Old 06-19-2013, 11:27 PM   #6
Site Team
 
Terier's Avatar
 
Join Date: Mar 2011
Posts: 10,447
My service department contacted FR after noticing that my windows were showing signs of seeping. Got approval to do the work even with it being out of warranty.
__________________
Great choice for "Living within my means" and camping for one...

Formerly owned 2011 Salem Cruise Lite 20RBXL & 2011 Toyota Tundra Dbl Cab
Terier is offline   Reply With Quote
Old 07-01-2013, 10:38 AM   #7
Member
 
Join Date: Jun 2011
Location: Delray Beach, FL
Posts: 40
HI

Can you post April's e-mail address?

I need a source who will get back to me about a problem I'm having.

TKS
Homejames is offline   Reply With Quote
Old 07-01-2013, 10:41 AM   #8
Senior Member
 
Feldhege's Avatar
 
Join Date: Apr 2013
Location: Cold Spring, MN
Posts: 169
Me too. I would like some help with my "Furnace turns on when Air is running" problem.
__________________
Robb Feldhege
2009 Chevy Duramax 2500HD
2018 Signature UltraLite 8295WS

If your best was good enough today........
It won't be tomorrow.
Feldhege is offline   Reply With Quote
Old 07-01-2013, 11:17 AM   #9
Happy Homeless
 
guizzi's Avatar
 
Join Date: Nov 2010
Location: Canada
Posts: 12
Send a message via Skype™ to guizzi
aconner@forestriverinc.com
__________________
guizzi is offline   Reply With Quote
Old 07-02-2013, 10:18 AM   #10
Member
 
Join Date: Sep 2012
Posts: 96
April and FR finally took my 2010 back to Elkhart to replace the entire roof/ceiling and while there replace entry door, swing out steps, some hydraulic lines (although got dripping still) and re-glazed the window. Very thankful to FR and April.
MattM is offline   Reply With Quote
Old 07-02-2013, 10:53 AM   #11
Senior Member
 
nuisance's Avatar
 
Join Date: Jan 2012
Location: Texas
Posts: 1,015
Quote:
Originally Posted by Feldhege View Post
Me too. I would like some help with my "Furnace turns on when Air is running" problem.

Funny, on our 2011 Greywolf we have the opposite problem. My air runs when i turn on the furnace.
__________________
Deb and Phil
Anna Belle
2016 Toyota Tundra
2011 Greywolf 26rl
nuisance is offline   Reply With Quote
Old 07-02-2013, 10:59 AM   #12
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,508
Quote:
Originally Posted by nuisance View Post

Funny, on our 2011 Greywolf we have the opposite problem. My air runs when i turn on the furnace.
With the fan switch in "auto" or "on"?
TURBS is offline   Reply With Quote
Old 07-12-2013, 02:48 PM   #13
Junior Member
 
Join Date: Sep 2012
Posts: 15
Customer service

I hope you're right. I contacted April on Wednesday about a stress crack we found while we were on vacation last week. Ours is a 2010 Georgetown. We haven't hit anything or had anything hit us so I sure hope they fix this. I don't know if it was you or someone else mentioned the size of the screws they use - ridiculous. One of the panels for one of our storage compartmens on the outside of the motorhome is actually coming off and my husband said it's because of the size of the screws they used. Ridiculous!!
shunsinger is offline   Reply With Quote
Old 07-12-2013, 06:13 PM   #14
Member
 
Join Date: Nov 2011
Location: Sparta NJ
Posts: 43
April is the best she helped me with a few problems Including front wheel alignment I.M not sorry I bought a Forest River Product with a TEAM like this you cant go wrong
Thanks again April
George
2012 280DS towing a 2002 Saturn 200 LW
RED Baron is offline   Reply With Quote
Old 07-13-2013, 02:47 PM   #15
Member
 
GaeTim's Avatar
 
Join Date: Oct 2011
Location: Ottawa, On
Posts: 69
Thumbs up

I just received the e-mail yesterday that Forest River will replace the failing hydraulic hoses on our 2011.

...and we're the second owners! Way cool, thanks to April at Forest River and Megan at Open Roads RV here in Stittsville, Ontario

Tim
__________________
Retirement here we come!
GaeTim is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 12:28 AM.