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Old 11-23-2020, 02:13 PM   #1
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Outside Stairs

I have a 2014 Georgetown 360XL which was purchased new. Can someone please tell me what causes the stairs not to close up tight and under the carriage like they’re supposed to? Today is one of the days that they are sticking out about 2 inches and have a separation between each stair. My coach batteries are only 2 years old if they have anything to do with the stairs.
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Old 11-23-2020, 02:17 PM   #2
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I have a 2014 Georgetown 360XL which was purchased new. Can someone please tell me what causes the stairs not to close up tight and under the carriage like they’re supposed to? Today is one of the days that they are sticking out about 2 inches and have a separation between each stair. My coach batteries are only 2 years old if they have anything to do with the stairs.
Can you physically push the steps into the position they should be/or where you’d like them to be? Well lubricated regularly? I’m guessing you have Lippert steps? 2 or 3 steps?
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Old 11-24-2020, 12:14 PM   #3
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We have 3 steps. I haven’t had the chance to go through my paperwork to check the brand. But this morning I did attempt to push them and they will not budge. They are electric so I wouldn’t think they could be moved manually anyway. They’ve done this before then mysteriously started working like they’re supposed to. I would just like to know the cause so maybe we could fix the problem.
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Old 11-24-2020, 08:19 PM   #4
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The step go out and in and the motor shut off in each direction when it feel resistance on the motor (higher amps) and that is what stops the steps.

My suggestion is check the pivot points on the steps and lube all pivot points and see what happens.
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Old 11-24-2020, 08:58 PM   #5
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The step go out and in and the motor shut off in each direction when it feel resistance on the motor (higher amps) and that is what stops the steps.

My suggestion is check the pivot points on the steps and lube all pivot points and see what happens.
+1 !
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Old 12-09-2020, 03:18 PM   #6
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Iggy: my husband greased all the pivot points and the stairs closed up like they are supposed to. We are home now but leaving out Thursday week so my optimistic self says they will continue to work properly. But at least we now know that we should keep the pivot points lubricated, which we will do! Thanks for your help!!
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Old 12-09-2020, 05:59 PM   #7
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Iggy: my husband greased all the pivot points and the stairs closed up like they are supposed to. We are home now but leaving out Thursday week so my optimistic self says they will continue to work properly. But at least we now know that we should keep the pivot points lubricated, which we will do! Thanks for your help!!
Glad you found the problema nd solution.
Yes they need to pivot and move easily or the motor will sense it and stop.
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Old 12-09-2020, 09:49 PM   #8
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If it had the recall done then they will not close up tight due to the thickness of the bracket. however I dont think its much more than 1/2' to 3/4'.
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