Believe most of the cable slide out systems are by BAL / Norco Industries. Should be able to locate manuals on adjusting and troubleshooting online. Youtube should have some videos also. Shouldn't be too difficult. If the cable slipped out of the bracket then the cable stopper fell out allowing that to happen.
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2012 Redwood 36RL with dual awnings, 6500 Onan, Fisher Paykel Dishwasher, Splendide Combo, Goodyear G614's, Full body paint.
2015 F550 Lariat 176" wheelbase, 8' box, B&W companion
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