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Old 11-20-2013, 12:04 PM   #1
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Site Downtime Wednesday Evening

Folks we have a server upgrade planned and anticipate that the forum will be offline for about 15 minutes late in the evening EST. Once we're back online you should see increased page load speed. Thanks in advance for your patience.
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Old 11-20-2013, 12:21 PM   #2
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Thanks for the heads up.
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Old 11-20-2013, 01:15 PM   #3
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Originally Posted by Janet H View Post
Folks we have a server upgrade planned and anticipate that the forum will be offline for about 15 minutes late in the evening EST. Once we're back online you should see increased page load speed. Thanks in advance for your patience.
Thanks Janet!
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Old 11-20-2013, 05:21 PM   #4
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It'll be a very dark 15 minutes!
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Old 11-20-2013, 06:33 PM   #5
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Thanks, Janet for the heads up!
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Old 11-20-2013, 06:47 PM   #6
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OMG.....FRF withdrawals.........
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Old 11-20-2013, 06:49 PM   #7
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Good luck !
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Old 11-20-2013, 06:54 PM   #8
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Hope the outcome isn't like the government healthcare web site !!
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Old 11-20-2013, 06:55 PM   #9
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Did someone say "upgrade"......


This!

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Originally Posted by Goomph View Post
Good luck !
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Old 11-20-2013, 06:56 PM   #10
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Hope the outcome isn't like the government healthcare web site !!
,,,
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Old 11-20-2013, 07:06 PM   #11
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Hope the outcome isn't like the government healthcare web site !!
Youroo!!
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Old 11-20-2013, 07:16 PM   #12
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Amen on the healthcare comparison. As far as downtime goes, pretend you are camping for 15 minutes and don't want the distraction.
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Old 11-20-2013, 07:17 PM   #13
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Hope the outcome isn't like the government healthcare web site !!
Watch it - you're getting close to crossing the no political discussion line here
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Old 11-20-2013, 09:40 PM   #14
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We don't get paid enough to make a website like that.

Seriously though, we should be able to do this pretty quick, but there could be some DNS lag as we move around some records. Some people may see it down a little longer than others until their DNS updates.

If you find that the site is down for you but not others, try wiping your Windows DNS cache by executing this command in your run window:

ipconfig /flushdns

Should be starting in about 20-30 minutes folks.

- Jeff
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Old 11-20-2013, 10:02 PM   #15
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Quote:
Originally Posted by Tech Admin View Post
We don't get paid enough to make a website like that.

Seriously though, we should be able to do this pretty quick, but there could be some DNS lag as we move around some records. Some people may see it down a little longer than others until their DNS updates.

If you find that the site is down for you but not others, try wiping your Windows DNS cache by executing this command in your run window:

ipconfig /flushdns

Should be starting in about 20-30 minutes folks.

- Jeff
Hope all goes well because I have no idea what you just said
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Old 11-21-2013, 07:46 AM   #16
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I had to log back on ...

Is that good ?
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Old 11-21-2013, 11:04 AM   #17
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I can access FRF on my desktop computer, but the iPhone goes to a page which has a message that the system is down for upgrade and will be available soon.
I get the same thing in the App and using Safari. I have tried resetting all network settings on the iPhone, and I reset my router. I get the same result whether going thru my WiFi network or ATT's LTE network. I will be opening a problem with the Help Desk.
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Old 11-21-2013, 11:08 AM   #18
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Originally Posted by BarryD0706 View Post
I can access FRF on my desktop computer, but the iPhone goes to a page which has a message that the system is down for upgrade and will be available soon.
I get the same thing in the App and using Safari. I have tried resetting all network settings on the iPhone, and I reset my router. I get the same result whether going thru my WiFi network or ATT's LTE network. I will be opening a problem with the Help Desk.


I can only acces frf via a desktop.
I cannot access the app or the web version from my android phone.
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Old 11-21-2013, 11:31 AM   #19
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I had the same issue this morning, but later it resolved itself.

I hadn't seen Jeff's message before, but it makes sense why one would work versus another. Every web site name (aka "domain") has a numeric address behind of it (very loosely like towns and zip codes- it's easier to remember, "York, PA" instead of "17406"). There is a domain name (i.e. Forest River Forums - Forest River Owners Community) maps to a set of numbers (in this case, 162.243.61.9). The servers and hardware of the internet works off of these numbers whereas we people generally use the names.

Because it takes time for your computer, phone or tablet to do the translation (aka "name resolution") from name to number when you enter in Forest River Forums - Forest River Owners Community, this name resolution gets cached in a variety of places (your phone/tablet/computer itself, the router that connects you to Verizon, Comcast or other Internet provider, their servers and beyond). It's to help things be "more quick".

The problem comes when you switch the IPs behind the scenes which is exactly what it sounds like Social Knowledge did - they likely moved servers. It takes a period of time for the switch to occur in each device that handles name resolutions. Sometimes it's a set period of time, "this *remembered* record expires in 2 hours from this point in time" and sometimes it's a rolling period of time, "this *remembered* record expires 2 hours after the last time that it was used". (The 2 hours part is even configurable- each device decides how long it should live.)

It's that rolling timeout that can be problematic. If it's not working for you on your phone and you keep trying, that 1 to 2 to 24 hours can keep getting extended.

What Jeff recommended earlier was to flush your DNS caching. The problem is, the command that he provided was specific to Microsoft Windows. You might try restarting your devices and see if it helps. Otherwise, you can also reset network settings- I'm just not sure what side effects that has:
https://discussions.apple.com/message/20199616#20199616

Oh, and you Android users - I'm of ZERO help there. Here's a Google search that might help (the first Stack Overflow article seems to indicate that restarting may help you, too):
https://www.google.com/search?q=flus...hrome&ie=UTF-8

Good luck!
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Old 11-21-2013, 12:01 PM   #20
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I can only acces frf via a desktop.
I cannot access the app or the web version from my android phone.

You might try re-installing the mobile app if you still having trouble.
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