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Old 11-13-2010, 02:40 PM   #1
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Smile Thank you Forest River roof leak repaired

Thank you Forest River
I wish to openly thank the Forest River-Rockwood customer service
Owning a 2008 rockwood 8314SS which developed a water leak from the slide out seal which migrated to the roof and exterior wall of the unit causing the roof to bubble up under the protective rubber roof..I Called their Customer service and taking the unit to Lowery RV Center it was decided the slide out seal was leaking and working with Forest River I was told to return the unit to the factory for repairs.
The factory repaired all of the damage on the unit that was more than I expected since the warranty only states 1-year.
A thank you to Johnathan (Forest River warranty manager)
A thank you to Floyd (service manager)
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Old 11-13-2010, 06:45 PM   #2
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Grrreat to hear good stories of Forest River standing behind their product, there's so many on this forum that have bad reports, that it makes people wonder about their quality. We love ours, 3 years old now. Randy
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Old 11-13-2010, 11:01 PM   #3
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My 08 8313 is in Indiana as we speak getting repairs done. It needs a roof and possible wall replacement. Jonathan has been great and the staff out there has been nothing but professional. Just hope they stand behind their product and it doesn’t cost me any cash out of pocket for the repairs outside of me dropping and picking the unit up.
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Old 11-13-2010, 11:39 PM   #4
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Glad to hear the Forest River stepped up to the plate to handle your problems.
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Old 11-14-2010, 08:10 AM   #5
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Nice to see what can happen when one works with FR. Guess that makes you one happy camper.. (pun intended)
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