Call Seguin Explore USA's General Manager Ben Notgrass direct, or e-mail him.
He will do his best to fix the problem you have been having.
I don't 'mess' with salesmen, I go direct to the General Managers, no matter what I am buying.
Ben's Toll Free number is 866.813.2770,
his Cell number is 210.825.0887
and his E-mail address is email@example.com
Hope this helps and I see ya on the road,