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09-13-2021, 08:19 AM
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#1
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Junior Member
Join Date: Sep 2021
Posts: 15
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24/7 Tech Support like Thor?
I'm a new owner of a used 2018 Sunseeker 2290 S.
I just sold my used 2017 Thor 29FE motorhome. Say what you will about Thor, it served me well as my first motorhome.
They have a 24/7 customer support number; if you call after hours and indicate it's an emergency they'll put you through to someone. You need to register your VIN with them so they have your records. I've needed to use that service a couple times and it really really helped.
Does Forest River have something similar? I know this forum is a great resource but sometimes you're stuck somewhere and need to speak with a tech.
A couple Thor reps also hung out on the Thor Owners facebook group and shared their numbers and email addresses, also very helpful.
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09-13-2021, 12:26 PM
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#2
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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Not that I'm aware of.
We used to have a few different employees at the different FR brands, but almost all have gone away other than Brian Clemens and another with Dynamax. If you can afford it, I'd buy a Dynamax in a heartbeat because of bclemens.
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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09-13-2021, 04:49 PM
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#3
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,858
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Quote:
Originally Posted by ependydad
Not that I'm aware of.
We used to have a few different employees at the different FR brands, but almost all have gone away other than Brian Clemens and another with Dynamax. If you can afford it, I'd buy a Dynamax in a heartbeat because of bclemens.
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Doug, Brian has a number of reps here, from other FR Motorhome divisions, than just Dynamax.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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09-13-2021, 06:18 PM
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#4
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Junior Member
Join Date: Sep 2021
Posts: 15
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Who is Brian Clemons?
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09-13-2021, 06:27 PM
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#5
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Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 21,587
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Quote:
Originally Posted by amarie1
Who is Brian Clemons?
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Brian CLEMENS is the GM of all FR motorized divisions.
__________________
2015 FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 =108/'21 = 115/'22 = 135/'23 = 78; Booked for 2024 = 69 |
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09-14-2021, 01:35 PM
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#6
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Senior Member
Join Date: Jul 2013
Location: Franklin, TN
Posts: 746
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On the Forest River Owners Group FROG website there is a tab for useful links, scroll through the menu and there is a contact list for every division. Have used it a couple of times for technical issues. Great help, do not think it is manned after hours, but they do respond if voicemail is left.
__________________
2020 Georgetown 31L, Safe T steering, Sumo springs, Onan Geny
2015 GMC Canyon 4X4 TOAD w/Blue Ox tow plates, InvisiBrake
Pepper 🌶 PomChi rescue 545 nights as our camping buddy
Days camped in FR 2011-12 = 77, 13-14 = 98, 15-16 = 129
17 = 81, 18 = 44, 19 = 83, 20= 45, 21 = 76, 22 = 57, 23 = 42
Retired : 
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09-14-2021, 01:46 PM
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#7
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Senior Member
Join Date: Jul 2013
Location: Franklin, TN
Posts: 746
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Update Useful Links is under Resources tab on home page,
__________________
2020 Georgetown 31L, Safe T steering, Sumo springs, Onan Geny
2015 GMC Canyon 4X4 TOAD w/Blue Ox tow plates, InvisiBrake
Pepper 🌶 PomChi rescue 545 nights as our camping buddy
Days camped in FR 2011-12 = 77, 13-14 = 98, 15-16 = 129
17 = 81, 18 = 44, 19 = 83, 20= 45, 21 = 76, 22 = 57, 23 = 42
Retired :
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09-22-2021, 05:54 AM
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#8
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DW's 401(k) Plan
Join Date: Sep 2013
Location: Western MD
Posts: 2,372
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I found having a good rapport with your service dept at your dealer (if you bought it there) works wonders, also. I had a problem with a slide 2 years ago while on a trip, called the service department at the dealer and they helped me out.
Just another resource, IMHO.
__________________
"Sunny" the 2017 Sunseeker 3010DS
2006 Jeep Liberty Toad
.... and lovin' life........MOST of the time.
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