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Old 04-27-2012, 09:21 PM   #1
Current River Rat
Join Date: Jan 2012
Location: St. Charles, Missouri
Posts: 139
2nd Year Warranty Update

Finally got the 2nd year warranty situation under control and handled.
If you need help contact Rhonda direct. She is the one that handles the warranty processing (2nd year) (Grey Wolf anyway) and super nice and apparently overworked. My dealer was slow in getting my sale recorded with FR and they sent my check back to my dealer (who never called me to tell me they had the check) and I was wondering for 2 weeks what the H%$@ happened to the check. Finally talked to Rhonda, she found the "not reported yet" problem, I called the dealer, they will get it handled right away and Oh by the way your check is here and they will send it in. 2......2 weeks later, good grief, Rhonda calls and tells me the check is in her office and I'm good to go. Papers on the way. Basically, all the frustration and phone calls and non notification, etc. was absolutely unnecessary. I just don't get it. If I ran my business that way I would be looking for new work. All dealers should remember we are the cheapest and best advertisement they can get. OR the best worst. We get a lot of referrals in our store and that's the way it should be. Thank you Rhonda for taking care of my needs.
Bruce & Sarah Tanner
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Old 04-28-2012, 02:34 AM   #2
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Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 26,484
many FR complaints are actually issues with the dealers, who see blaming the big bad corporation to be an easy way to deflect a customer's anger.

can't tell you how many posts i've read about someone ranting against the manufacturer and bad mouthing them, only to read later that the dealer was the problem.
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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Old 04-28-2012, 06:42 AM   #3
Site Team - Lou
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Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,147
Amen Brother.
Lou, Laura, & Freya the wonder dog
2008 GMC Sierra 3000HD Crewcab SB Allison Duramax
2019 Flagstaff 8529FLS - Pullrite 3300
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