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10-05-2019, 01:05 PM
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#1
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Newbie- 21 FBRS
Join Date: Sep 2019
Posts: 93
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Almost got our new Forest River!
We went to pick up our new Flagstaff 21FBRS yesterday. We completed the PDI and orientation, but the dealer started stumbling on where we were with setting up the WDH. After an hour of hedging, they admitted they had failed to order it. We had to leave and drive the 2 hours home empty handed. I felt like the kid at Christmas who got new toys with no batteries! Hopefully we get it done this upcoming week. We have reservations on Thursday, but no trailer. I guess we could sleep in the back of the truck.
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10-05-2019, 02:38 PM
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#2
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Member
Join Date: Feb 2017
Location: Orlando, Florida
Posts: 66
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Oh crap that’s not good! I would be so disappointed too! Hopefully it comes in and you can start enjoying it!
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10-05-2019, 05:01 PM
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#3
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DW's 401(k) Plan
Join Date: Sep 2013
Location: Western MD
Posts: 2,371
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Sounds to me the dealer needs to reimburse for gas at least... If not refund your money on the WDH and give it to you free.
I'd at least fight for something! 
__________________
"Sunny" the 2017 Sunseeker 3010DS
2006 Jeep Liberty Toad
.... and lovin' life........MOST of the time.
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10-05-2019, 05:08 PM
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#4
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Site Team
Join Date: Oct 2014
Posts: 14,630
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Unacceptable. Find an an upgrade or after market item you want and let them know they need to throw it in.
__________________
2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
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10-05-2019, 06:08 PM
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#5
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Senior Member
Join Date: Sep 2009
Location: Lexington, NC
Posts: 2,621
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Yep. Agree with all of the above.
__________________
2018 Coachmen Apex 249 RBS
2010 Silverado LT 5.3 V8
The world is a great book, of which those who never stir from home
read only a page. - St. Augustine
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10-06-2019, 06:38 AM
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#6
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Senior Member
Join Date: Jan 2012
Posts: 5,168
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If they are a good dealer they will take care of you, I agree they should throw it in for you, good luck and keep us posted
__________________
2017 River Stone Legacy 38mb
2001 Kenworth T2000
2016 Smart for Two on deck
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10-06-2019, 07:04 AM
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#7
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Kanadian Kamper
Join Date: Sep 2010
Location: Southern Ontario
Posts: 6,772
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Like those before me.....business courtesy demands they provide you something.
Like the football cry....
FIGHT FIGHT FIGHT!
__________________
Ken and Terry
2018 Sunseeker 2430S-CD, nicely modified and carried by a 2017 Ford E450 Sport
Former Georgetown 330TS owner for 10 years with more mods than I can count
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10-06-2019, 09:29 AM
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#8
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Senior Member
Join Date: Jul 2018
Location: Opelousas, LA
Posts: 167
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My concern would be if they even know how to setup the WDH correctly. If it isn't set correctly it isn't worth the iron it made from.
__________________
2020 Cedar Creek 38DBRK 5'r
2020 Chevy 2500HD Duramax 4X4
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10-06-2019, 02:12 PM
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#9
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Senior Member
Join Date: May 2014
Location: Halifax Nova Scotia Canada
Posts: 833
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Quote:
Originally Posted by Coevers
We went to pick up our new Flagstaff 21FBRS yesterday. We completed the PDI and orientation, but the dealer started stumbling on where we were with setting up the WDH. After an hour of hedging, they admitted they had failed to order it. We had to leave and drive the 2 hours home empty handed. I felt like the kid at Christmas who got new toys with no batteries! Hopefully we get it done this upcoming week. We have reservations on Thursday, but no trailer. I guess we could sleep in the back of the truck.
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WHD???????????????
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10-06-2019, 03:11 PM
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#10
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DW's 401(k) Plan
Join Date: Sep 2013
Location: Western MD
Posts: 2,371
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Not WHD.... WDH=Weight Distribution Hitch. 
__________________
"Sunny" the 2017 Sunseeker 3010DS
2006 Jeep Liberty Toad
.... and lovin' life........MOST of the time.
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10-06-2019, 04:23 PM
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#11
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Senior Member
Join Date: Nov 2012
Location: Michigan
Posts: 597
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The dealer should have gone to another dealer in the area and gotten another hitch for you while you waited.
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10-06-2019, 05:50 PM
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#12
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Site Team
Join Date: Nov 2011
Posts: 4,491
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Do not let your camping plans allow you to settle for less just to make the trip. Tell salesman " nevermind, I want my deposit back" and watch them squirm to make it right. You could end up with free stuff like EMS, tire covers, gps or other neat stuff.
__________________
2018 Forester 3011 DS
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10-07-2019, 08:05 AM
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#13
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Senior Member
Join Date: May 2014
Location: Halifax Nova Scotia Canada
Posts: 833
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Quote:
Originally Posted by DaGrinch
Not WHD.... WDH=Weight Distribution Hitch. |
Sorry!!! A senior moment!!!!!
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10-07-2019, 10:35 AM
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#14
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Junior Member
Join Date: Aug 2019
Posts: 15
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What I'm having difficulty wrapping my mind around is a dealer that doesn't have weight distributing hitches in stock! Ditto on insisting on some compensation for your inconvenience and lost camping dates.
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10-08-2019, 07:04 AM
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#15
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Junior Member
Join Date: Apr 2017
Location: New Vienna, Ohio
Posts: 17
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My thinking is what can I do to make my camping trip. Buy used WDH. Buy new WDH from another dealership. Rent a truck. Better yet, phone a good friend with a truck.
__________________
2018 Forest River Wolf Pack 315Pack12 Toy Hauler
2018 Chevrolet 3500 LTZ
Goosebox, MORryde 4 step with hand rail
Sailun S637 ST235/80R-16
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10-17-2019, 06:40 PM
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#16
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Junior Member
Join Date: Jul 2019
Location: DeMotte, IN
Posts: 14
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Etrailer dot com. I am alway amazed how quick they ship. Got new bars for my wdh in 2 days.
__________________
2020 Forest River Wildwood 26 DBUD
2013 Jayco Jayflight 32 BHDS-gone
2003 R-Vision 25'-long gone
2016 F350 CCSB 4wd 6.2 4.3
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10-17-2019, 06:41 PM
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#17
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Member
Join Date: Jul 2019
Posts: 35
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Make them give it to you and pay for campground payment or just forget the name dealer and get your money back.
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10-17-2019, 06:57 PM
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#18
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Senior Member
Join Date: Aug 2018
Location: Richmond VA
Posts: 3,619
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As for setup it won't be right. Can't be as the trailer is unloaded and the minimum wage installer doesn't care. Will get you home but you'll need to properly install it when loaded for camping.
Sounds like a tiny, low volume dealer who doesn't understand business. Never ran the checklist before notifying you it was in.
-- Chuck
__________________
2006 Roo 23SS behind a 2017 Ford Expedition
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10-17-2019, 07:01 PM
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#19
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Junior Member
Join Date: Jul 2019
Location: DeMotte, IN
Posts: 14
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Etrailer will get you a wdh in a couple of days.
__________________
2020 Forest River Wildwood 26 DBUD
2013 Jayco Jayflight 32 BHDS-gone
2003 R-Vision 25'-long gone
2016 F350 CCSB 4wd 6.2 4.3
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10-17-2019, 07:57 PM
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#20
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Junior Member
Join Date: Jun 2019
Posts: 13
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Almost got our new Forest River!
When we bought our 2018 FR Legacy 38C there were several issues at orientation. After sending us home w/o our new coach i was upset.
After negotiating with dealer we left with in motion sat installedfor nothing!!!! Stand your ground and make them work for you.
Best of luck..
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