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Old 10-05-2019, 01:05 PM   #1
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Almost got our new Forest River!

We went to pick up our new Flagstaff 21FBRS yesterday. We completed the PDI and orientation, but the dealer started stumbling on where we were with setting up the WDH. After an hour of hedging, they admitted they had failed to order it. We had to leave and drive the 2 hours home empty handed. I felt like the kid at Christmas who got new toys with no batteries! Hopefully we get it done this upcoming week. We have reservations on Thursday, but no trailer. I guess we could sleep in the back of the truck.
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Old 10-05-2019, 02:38 PM   #2
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Oh crap thatís not good! I would be so disappointed too! Hopefully it comes in and you can start enjoying it!
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Old 10-05-2019, 05:01 PM   #3
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Sounds to me the dealer needs to reimburse for gas at least... If not refund your money on the WDH and give it to you free.
I'd at least fight for something!
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Old 10-05-2019, 05:08 PM   #4
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Unacceptable. Find an an upgrade or after market item you want and let them know they need to throw it in.
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Old 10-05-2019, 06:08 PM   #5
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Yep. Agree with all of the above.
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Old 10-06-2019, 06:38 AM   #6
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If they are a good dealer they will take care of you, I agree they should throw it in for you, good luck and keep us posted
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Old 10-06-2019, 07:04 AM   #7
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Like those before me.....business courtesy demands they provide you something.

Like the football cry....

FIGHT FIGHT FIGHT!
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Old 10-06-2019, 09:29 AM   #8
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My concern would be if they even know how to setup the WDH correctly. If it isn't set correctly it isn't worth the iron it made from.
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Old 10-06-2019, 02:12 PM   #9
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Quote:
Originally Posted by Coevers View Post
We went to pick up our new Flagstaff 21FBRS yesterday. We completed the PDI and orientation, but the dealer started stumbling on where we were with setting up the WDH. After an hour of hedging, they admitted they had failed to order it. We had to leave and drive the 2 hours home empty handed. I felt like the kid at Christmas who got new toys with no batteries! Hopefully we get it done this upcoming week. We have reservations on Thursday, but no trailer. I guess we could sleep in the back of the truck.
WHD???????????????
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Old 10-06-2019, 03:11 PM   #10
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Not WHD.... WDH=Weight Distribution Hitch.
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Old 10-06-2019, 04:23 PM   #11
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The dealer should have gone to another dealer in the area and gotten another hitch for you while you waited.
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Old 10-06-2019, 05:50 PM   #12
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Do not let your camping plans allow you to settle for less just to make the trip. Tell salesman " nevermind, I want my deposit back" and watch them squirm to make it right. You could end up with free stuff like EMS, tire covers, gps or other neat stuff.
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Old 10-07-2019, 08:05 AM   #13
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Not WHD.... WDH=Weight Distribution Hitch.

Sorry!!! A senior moment!!!!!
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Old 10-07-2019, 10:35 AM   #14
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What I'm having difficulty wrapping my mind around is a dealer that doesn't have weight distributing hitches in stock! Ditto on insisting on some compensation for your inconvenience and lost camping dates.
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Old 10-08-2019, 07:04 AM   #15
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My thinking is what can I do to make my camping trip. Buy used WDH. Buy new WDH from another dealership. Rent a truck. Better yet, phone a good friend with a truck.
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Old 10-17-2019, 06:40 PM   #16
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Etrailer dot com. I am alway amazed how quick they ship. Got new bars for my wdh in 2 days.
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Old 10-17-2019, 06:41 PM   #17
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Make them give it to you and pay for campground payment or just forget the name dealer and get your money back.
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Old 10-17-2019, 06:57 PM   #18
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As for setup it won't be right. Can't be as the trailer is unloaded and the minimum wage installer doesn't care. Will get you home but you'll need to properly install it when loaded for camping.

Sounds like a tiny, low volume dealer who doesn't understand business. Never ran the checklist before notifying you it was in.

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Old 10-17-2019, 07:01 PM   #19
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Etrailer will get you a wdh in a couple of days.
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Old 10-17-2019, 07:57 PM   #20
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Almost got our new Forest River!

When we bought our 2018 FR Legacy 38C there were several issues at orientation. After sending us home w/o our new coach i was upset.
After negotiating with dealer we left with in motion sat installedfor nothing!!!! Stand your ground and make them work for you.
Best of luck..
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