Well that's a shame but some of that onus is on you. Anytime you buy anything of that dollar value and don't do your due diligence, you simply can't rely on R/V dealers to do it for you.
Posts like yours are all too common in the R/V industry. We all hope it wasn't that way but an hour on ANY R/V forum will show you it is.
I often say, for those who cannot fix things themselves, finding the right R/V dealer is as important as the right R/V itself or getting the best deal monetarily.
We have also found on this forum, that if you contact the manufacturer and work with them in a professional manner, they will step up to the plate and help you get your issues resolved. They have for me for the few things we needed.
You said they recommended a few other dealers so check them out. Don't be surprised if you are at the bottom of their waiting list though. Dealers that didn't sell the rig do not have to work on them. This isn't like the automotive industry where any dealer will do warranty work on the brands they sell. R/V manufacturers let the dealers be independent retailers and there are no rules so to speak.
Best of luck getting your issues resolved and if you have questions, fire away. While this forum is in no way affiliated with Forest River, it is full of very knowledgeable folks trying to help fellow R/Vers. With that said, every now and then, (and even though they are not required to) there are a few factory folks that will jump on board here and extend a helping hand.
Keep us posted to your progress.
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