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Old 07-08-2017, 05:32 AM   #41
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Sorry for your troubles.
I'd like to see what cost so much.
I worked for Ford for 35 years.
This is the bill. Even the cashier took pause when she looked at what I had to pay. The truck went into the dealer at 7:00 AM on June 28th and work was completed on July 7th. Odometer read 68237. Total bill $5,099.00. No more Fords for me.

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Old 07-08-2017, 11:49 AM   #42
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This is the bill ... <snip>
Yikes !!! Ouch !!! That is no fun.

At least they said "Thank You ..." at the bottom of the statement ???

Ever consider finding a good non-dealer mechanic ??? Not the easiest thing, but if you poke around the "show" and "performance" circles you can get leads on the mechanics that the people who are well funded and passionate go when the problem exceeds their skill and patience. Good mechanics are not beholden to the administratium that goes with warranty work and often are not looking for the "how cheap can you do this" clientele either, but that leads to them offering good skills and value.

Still ... even that bill, is better than a payment book by a darn sight.
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Old 07-08-2017, 12:17 PM   #43
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This is the bill. Even the cashier took pause when she looked at what I had to pay.
Wow! that really sucks, hopefully all that bad truck karma means many years of good truck karma. I was wondering the same as Jeff_and_Abby about a 3rd party mechanic instead of the dealer. I wonder if you could take the truck in to those big diesel truck shops and see if they are any cheaper. I always wanted to on my old 94 Cummins because every time I took it to the dealer I had to go back once or twice again, to get it right. That was under warranty so I had to go to the dealer. Once it was out of warranty I never had any more issues so never found out. Well, wishing good karma for you.
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Old 07-09-2017, 08:42 PM   #44
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My Ford dealer informed me of fuel system issues along with the EGR and the housing along with some other issues. The repair will be a cab off the truck and cost me just under $5000.00. With less than 70,000 on the odometer I'm completely disgusted. I've had all scheduled maintenance done at the dealership. Even though I know it won't do any good, I've already begun a draft of the letter I will be sending to Ford Motor.
I had major problems with my 6.7 diesel last winter while in Texas, long story short, I was told the high pressure pump failed putting metal filings in the fuel system. Fuel system purged, everything replaced from the injectors back to the pump. Lucky for me it was under warranty, so my cost of the 10k repair bill was $8.50 for fuel. It had less than 40,000 miles on it so I am thinking an extended warranty is in order if I can still get one. No way could I afford a $10k repair bill.
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Old 07-09-2017, 09:10 PM   #45
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That's a lot of bucks to resolve one "issue."

On the other hand, I had a 1995 Eagle Vision, that as soon as the 36 month warranty was up, started nickel and dime-ing me to death, costing me $2000-2500/yr in things like AC evaporators, tie rod ends, cam sensors, etc. So I'd say I had $5K in it at least by 70K miles. But as Jeff said, "It's better than a payment book by a darn sight." (I actually kept it for 9 years, 156K miles! But when the left front suspension collapsed, I called the junk yard.)
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Old 07-09-2017, 09:13 PM   #46
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I'm hoping to hear back from Ford Customer Service this week. Once I hear from them I'll consider my other options.
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Old 07-10-2017, 11:00 AM   #47
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I'm hoping to hear back from Ford Customer Service this week. Once I hear from them I'll consider my other options.
Hopefully FCS helps you. They are typically pretty good about listening when customers have a legitimate gripe.

The bill is pretty typical for dealership pricing albeit a bit high.

Not defending anyone/anything... that amount over 7 years isn't huge repairs vs time/mileage. But it sucks to shell it out all at once.
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Old 07-10-2017, 11:04 AM   #48
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I had major problems with my 6.7 diesel last winter while in Texas, long story short, I was told the high pressure pump failed putting metal filings in the fuel system. Fuel system purged, everything replaced from the injectors back to the pump. Lucky for me it was under warranty, so my cost of the 10k repair bill was $8.50 for fuel. It had less than 40,000 miles on it so I am thinking an extended warranty is in order if I can still get one. No way could I afford a $10k repair bill.
If one is available I think getting an extended warranty is a darn good idea.
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Old 07-10-2017, 11:25 AM   #49
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Hopefully FCS helps you. They are typically pretty good about listening when customers have a legitimate gripe.

The bill is pretty typical for dealership pricing albeit a bit high.

Not defending anyone/anything... that amount over 7 years isn't huge repairs vs time/mileage. But it sucks to shell it out all at once.
The worrisome issue for me is did the repairs fix the problem so it doesn’t reoccur? Will the engine continue to “make oil”, will the new high pressure fuel pump last longer than this one, is the problem with the sticking EGR valve solved with the new valve and housing?

One of the parts that I feel I shouldn’t have to pay for is the EGR housing. The dealer couldn’t get the EGR valve out so they replaced the entire housing. Cost for the housing was $217 for the part alone, no idea what the labor charge was. Another of my complaints to Ford is I complained of the temporary lack of turbo power caused by the sticking EGR valve when I had less than 6000 miles on the truck. The dealer said they couldn’t replicate the problem so there was no fix. I wonder if the EGR valve could have been replaced at that time without having to put in a new housing too. Regardless it should have been fixed under warranty and wasn't.

I’ll probably keep this truck two or three more years and then dump it.
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Old 07-10-2017, 11:33 AM   #50
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A $5K bill and they charge you for $8 for shop towels. Dealers... overpriced gougers.
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Old 07-10-2017, 11:41 AM   #51
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That bill sounds about right for a HPFP.
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Old 07-10-2017, 11:50 AM   #52
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I have never been a fan of extended warranty. After test driving my current truck, the day I bought it, and seeing all the electronics, two displays, and switches and knobs for everything I never imagined, I bought extended warranty for 7 years.

I'm glad I did. Like an EMS, I hope I never use it. But boy.......glad I have it.

Best of luck with the truck. I've always said "If you get to Hell before I do, please torment Henry Ford until I can get there and take over"...........
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Old 07-10-2017, 12:31 PM   #53
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Oakman,
That really sucks and is the reason after 20 years of buying new f250s every two to three years have left fords. Bought a 2016 had only 2500 miles on it and stranded on road side. Issue with the pump never did find out what problem really was. But lucky it was under warranty or would of been a big bill,for sure. Then after doing research found out they were having major problems with fuel system around 50-60,000 mile range. Costing customers up to $10,000 or more.
Then after checking prices found a 2017 with the same options as my 2016 went up in price 10,000.00 dollars. Fords is pricing the self out of the truck business for sure at least for me. Good luck with the repair hope all goes while for you. Guess it is like everything else quality and customer service is going down the you know toilet.
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Old 07-10-2017, 02:16 PM   #54
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[QUOTE=Oakman;1558453]The worrisome issue for me is did the repairs fix the problem so it doesn’t reoccur? /QUOTE]

My issue had me stranded twice. The warning message "low fuel pressure" came up and the engine went to limp mode and died in about 15 seconds, not even enough time to get it onto the shoulder. The first "fix" was replacement of the fuel volume control valve. It ran for a couple hundred miles then failed again, same indications. That's when the $10k repair occurred. I've put about 5,000 miles on it since then with mo problems so far.
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Old 07-10-2017, 02:47 PM   #55
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Unlike me, my wife always tries to keep a positive attitude about things. When I get into a “damn truck” tirade she brings up things like at least we weren’t stranded on the side of the highway. And she reminds me that at least we could afford the repair and things like that. It’s tough keeping my anger level high around her.
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Old 07-10-2017, 02:52 PM   #56
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Unlike me, my wife always tries to keep a positive attitude about things. When I get into a “damn truck” tirade she brings up things like at least we weren’t stranded on the side of the highway. And she reminds me that at least we could afford the repair and things like that. It’s tough keeping my anger level high around her.
and its not 100 degrees out....

there are far worse places than being stranded at Caryle Lake
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Old 07-10-2017, 02:53 PM   #57
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Old 07-10-2017, 04:28 PM   #58
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there are far worse places than being stranded at Caryle Lake
Yes, my first issue left us stranded about 1 1/2 mile from the Mexican border, my DW was getting very nervous by the time the tow truck showed up - after sunset
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Old 07-10-2017, 04:42 PM   #59
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Do a little research. I had some work done years ago that dealer wanted to charge me for until I showed them the portion of the owners manual that said that anything that has to do with emissions control had a 100Kmi warranty due to Federal mandate.
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Old 07-11-2017, 08:25 AM   #60
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Do a little research. I had some work done years ago that dealer wanted to charge me for until I showed them the portion of the owners manual that said that anything that has to do with emissions control had a 100Kmi warranty due to Federal mandate.
That was a good thought and I checked the vehicle warranty. Unfortunately the warranty for emissions components on a heavy duty truck (over 8500 GVWR) is only 5 years or 50,000 miles. It longer in California but alas I don't live in California.
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