How about some good news.
Didn't need to escalate my issue. After buying my TT from a high volume dealer in SW Ohio in August. I live in SW PA, the TT had a leak and I contacted the dealer and FR warranty department. The Rep. from FR asked if I would mind if they could transport my TT back to the factory in IN., for repairs. Sent a transporter to my home in September. This is the downside, got an email on Friday, they have finished the repairs and are ready to ship it back (94 days) .
That being said, I couldn't be happier that FR, while we all hope that it should have never happened, took responsibility and made it right. The complete front of the TT was replaced. Window, wall exterior and interior, insulation, graphics, bed base, bed spread & mattress. Replaced the cushions that were damage from the water intrusion. And they also replaced the license plate bracket, that I broke but I did tell them I broke it. All covered under the manufacturer's warranty.
I have been a little crazy, not a patient person and FR has had the TT longer than I have. But all's well that ends well. I don't think a local facility or mobile repair would have gone to the extent FR did to remedy the issue. My lesson learned about TT, if you can, contact the manufacturer. They seem to be willing to make things right.
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Rob & Lyn
2020 R-Pod 195
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