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Old 01-13-2021, 01:45 PM   #1
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Join Date: Jul 2020
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Contacting Forest River

Good Morning all, I have a 2018 nitro XLR 27kw. The "Drawer?" slide that is attached to the sliding screen door leading to the rear patio has came apart and is not usable. I contacted my dealer and for over a month was told that Forest River has not gotten back to them. My question is can an owner contact someone at Forest River to purchase a part and/or get information?
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Old 01-13-2021, 01:48 PM   #2
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This might help.
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Old 01-13-2021, 02:05 PM   #3
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Typically, Forest River will not sell parts retail to a consumer. They'll want you to go through a dealer to purchase parts. BUT, you may find out whether the dealer is shooting straight with you. Far too often, the excuse "Forest River has not gotten back to me" or "I ordered the parts and Forest River hasn't shipped them yet" really boils down to the dealer not having contacted Forest River or ordered the parts.

At least you'll know where the delay really is, and be able to address it at that point.

Good luck.
Mike and Yvonne
and Sophie, the little white dog
2017 Columbus 320RSC
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Old 01-13-2021, 02:18 PM   #4
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Originally Posted by dblr View Post
This is a link to XLR, not the corporate office. This is where Id start.
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