RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×


Reply
 
Thread Tools Display Modes
Old 12-29-2015, 04:41 PM   #1
Junior Member
 
Join Date: Jun 2015
Location: Port Charlotte, FL
Posts: 13
Dealer towing my RV-any advice?

My 2015 Wildwood Heritage Glen has to go back to the dealer for a 2nd attempt to fix a major issue. Because the issue was not resolved the first time, the dealer has offered to pick up the travel trailer at my home (1-1/2 hour away) and bring it back to the dealership themselves. While arranging for the pickup, I asked the service manager if he would email me whatever paperwork I needed to sign for them to take possession of the trailer. I was told that there was no paperwork, nothing to be done; they would just pick up the trailer and be on their way.
Has anyone ever had a dealer transport their RV? Was there paperwork to be signed? I am nervous about not having any kind of record that the dealer was assuming responsibility for my trailer. Any advice?
The service manager also said they would not be needing/using any anti-sway/weight distribution system (I offered to leave my Blue Ox for them to use). I can't imagine towing a 35', 8K pound trailer without this equipment.
Am I being paranoid or is this standard practice?
__________________
2015 Wildwood Heritage Glen 35'
2015 Chevy Silverado 2500 HD
eresidae is offline   Reply With Quote
Old 12-29-2015, 04:50 PM   #2
Senior Member
 
Join Date: Jun 2014
Posts: 177
I've never done that, but I would want some sort of paper trail. Showing that they are taking responsibility if anything happens. In today's world, someone's "word" isn't good enough when it could result in thousands of dollars worth of damage if they hit someone else or someone hits them.
__________________

-- 2017 Ford F150 FX4/Lariat
-- 3.5L EcoBoost w/ 10 Speed & Max Tow
-- 2016 Salem Hemisphere Lite 27BH
Shanks12 is offline   Reply With Quote
Old 12-29-2015, 05:02 PM   #3
Georgia Rally Coordinator
 
aceinspp's Avatar
 
Join Date: Jun 2015
Location: GA
Posts: 17,507
I sure would have them produce a document stating they are picking up and will pay for any damages. Later RJD
__________________
2020 Shasta Phoenix SPF 27RKSS
2018 Dodge Ram 2500 6.4 3:73 gearing. Traded 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49
aceinspp is offline   Reply With Quote
Old 12-29-2015, 05:02 PM   #4
Senior Member
 
Kenny kustom's Avatar
 
Join Date: Sep 2015
Posts: 3,467
Dealer delivered my fifth.
No papers, just my plate and insurance on the trailer.

Driver got a $50, as a tip.


2016 Sabre 36QBOK
2015 Ram 3500 CUMMINS

I am nice!
__________________
2017 Dynamax Isata 4
Kenny kustom is offline   Reply With Quote
Old 12-29-2015, 05:27 PM   #5
Site Team
 
Flybob's Avatar
 
Join Date: Oct 2014
Posts: 11,968
1st question I would ask is is the person/vehicle picking it up private or dealer employed/owned. If private, I might tow it to dealer myself. Not saying transporters are all bad, but if there is an incident, it might be tough to get it resolved.
__________________

2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
Flybob is offline   Reply With Quote
Old 12-29-2015, 05:32 PM   #6
Senior Member
 
rmac04401's Avatar
 
Join Date: Sep 2015
Location: Franklin County, PA
Posts: 2,858
I'd tow myself and ask for reimbursement for expenses. You have piece of mind but dealer is not off the hook.
__________________
2019 Puma XLE 27QBC Toy Hauler
2005 Honda VTX 1300
2012 Ram 2500 Crew cab 6.5 bed
5.7L Hemi, 3:73 Rear
Ron & Shirley (Empty Nesters)
rmac04401 is offline   Reply With Quote
Old 12-29-2015, 05:41 PM   #7
Left Coast
 
Join Date: Dec 2014
Location: vancouver,washington
Posts: 15,649
Send a message via Yahoo to bob caldwell
Take pics before send'n it off...
bob caldwell is offline   Reply With Quote
Old 12-29-2015, 06:38 PM   #8
Site Team
 
Terier's Avatar
 
Join Date: Mar 2011
Posts: 10,058
Quote:
Originally Posted by eresidae View Post
My 2015 Wildwood Heritage Glen has to go back to the dealer for a 2nd attempt to fix a major issue. Because the issue was not resolved the first time, the dealer has offered to pick up the travel trailer at my home (1-1/2 hour away) and bring it back to the dealership themselves. While arranging for the pickup, I asked the service manager if he would email me whatever paperwork I needed to sign for them to take possession of the trailer. I was told that there was no paperwork, nothing to be done; they would just pick up the trailer and be on their way.
Has anyone ever had a dealer transport their RV? Was there paperwork to be signed? I am nervous about not having any kind of record that the dealer was assuming responsibility for my trailer. Any advice?
The service manager also said they would not be needing/using any anti-sway/weight distribution system (I offered to leave my Blue Ox for them to use). I can't imagine towing a 35', 8K pound trailer without this equipment.
Am I being paranoid or is this standard practice?
Not sure how your RV will be towed or if the driver has equipment but when I had my TT towed to the dealership the tow driver said he didn't need my anti-sway/wd equipment. I followed him to the dealership that was about 10 miles away driving on streets, no freeway. When the driver made a turn the TT would swing out into the other lane a bit. I wished I had insisted on using my equipment even if it was for peace of mind on my end.
__________________
Great choice for "Living within my means" and camping for one...

2011 Salem Cruise Lite 20RBXL & 2011 Toyota Tundra Dbl Cab
Camping History: 45 Trips / 133 Nights / 3736 Miles
FRF Social Group: Campers of the West
Terier is offline   Reply With Quote
Old 12-29-2015, 06:44 PM   #9
I go RV'ing not Camping
 
jgourlie's Avatar
 
Join Date: Nov 2013
Location: Lethbridge, Ab, Canada
Posts: 1,486
I had the dealer tow my trailer out to our spot 60 miles away....he hooked it up to his truck no sway or anything and I followed him out to our spot....there was no issues while we were on the highway....I also think if there were any problems that my trailer insurance would have covered the trailer.

Hope that helps?
__________________
312QBUD Owners Thread
2015 Wildwood Heritage Glen 312QBUD
2000 Chev 2500 Extended Cab 6 Liter
1400lbs Equal-i-zer Hitch
jgourlie is offline   Reply With Quote
Old 12-29-2015, 06:48 PM   #10
Site Team
 
Platokidd's Avatar
 
Join Date: Aug 2012
Location: top side land of Lincoln
Posts: 7,372
Once my dealer pickup and then drop off my unit after repairs. No paper, dealer employee and no problems.
__________________
2014 LaCrosse 323RST-TE-C
2009 Chevy 2500HD Z71
Seasonal

R.I.P. Luke the campin dog
Platokidd is offline   Reply With Quote
Old 12-29-2015, 06:56 PM   #11
Senior Member
 
Join Date: Jun 2015
Location: upstate ny
Posts: 142
As a transporter- I often tow for local dealers- I am insured for 1 million as per dot regs(actually 750,000 for campers).I have a one ton dually, not too much makes that sway- no need for weight distribution hitch( I have a 15k hitch and a 20k fifth wheel hitch).I travel slowly carefully.haste makes waste and I can not afford an accident.I l would gladly sign a receipt for your camper and I always take pictures of the outside.
I believe a mans word is his honor.I take that seriously !!!! more people/business should and they should expect the same in return.

I treat customers as I would wanted to be treated and I do camp- 2015 28'5er
riverrat958 is offline   Reply With Quote
Old 12-29-2015, 08:09 PM   #12
Junior Member
 
Join Date: Jun 2015
Location: Port Charlotte, FL
Posts: 13
thank you for this info. I am going to ask the dealer for transporter name and proof of insurance. Also going to ask transporter to sign a receipt.
__________________
2015 Wildwood Heritage Glen 35'
2015 Chevy Silverado 2500 HD
eresidae is offline   Reply With Quote
Old 12-30-2015, 06:29 AM   #13
Senior Member
 
EastlakeRoo's Avatar
 
Join Date: Aug 2009
Location: Eastlake, Ohio
Posts: 463
Agree that most dealers do pickup and delivery without any paperwork being signed. They are doing this as a courtesy to the owner. As a owner of a travel trailer I would take pictures before pick up so if there are any issues or signs of damage you can prove that the damage occurred during transport or at dealer.

I work by a major freeway and I see transport trucks all day transporting travel trailers so I wouldn't be too worried. Take pictures for a piece of mind....
__________________
2014 Wildwood 300BH
2014 Ford Explorer XLT
2011 Ford F350 FX4
Eastlake, OH
EastlakeRoo is offline   Reply With Quote
Old 12-30-2015, 01:47 PM   #14
Senior Member
 
Rvdixie's Avatar
 
Join Date: Feb 2015
Location: Zephyrhills, FL
Posts: 176
Two thoughts:
If the dealer is offering to pick up the trailer to perform warranty work why would you give him a hard time. He is not obliged to do this per the warranty but is doing it out concern for his customer and should be applauded.
As to the equipment used, most factory drivers do not use anything but the ball on their hitch and they are just fine. An 8,000 lb trailer is really not that big for a 3/4 ton or better truck to handle in this manner.
I wouldn't count on your insurance to handle possible damage as most policies are written on the tow vehicle with the trailer being a rider on the original policy. I'm sure the dealer has garage keepers liability insurance if he is any size dealer, but it certainly is worth asking him the question.
__________________
Richard Charron
Zephyrhills, FL
2015 Ford F150 Eco Boost
2016 Coachmen Chaparral Lite 29MKS
Rvdixie is offline   Reply With Quote
Old 12-30-2015, 02:13 PM   #15
Senior Member
 
Join Date: Apr 2014
Posts: 150
Quote:
Originally Posted by Rvdixie View Post
Two thoughts:
If the dealer is offering to pick up the trailer to perform warranty work why would you give him a hard time. He is not obliged to do this per the warranty but is doing it out concern for his customer and should be applauded.
As to the equipment used, most factory drivers do not use anything but the ball on their hitch and they are just fine. An 8,000 lb trailer is really not that big for a 3/4 ton or better truck to handle in this manner.
I wouldn't count on your insurance to handle possible damage as most policies are written on the tow vehicle with the trailer being a rider on the original policy. I'm sure the dealer has garage keepers liability insurance if he is any size dealer, but it certainly is worth asking him the question.
X2!
ottawapaul is offline   Reply With Quote
Old 12-30-2015, 02:16 PM   #16
Member
 
Join Date: Aug 2011
Location: Butler, Pa.
Posts: 55
In August of 2011 we had our dealer tow our V Cross trailer from the campground to dealership. No problems and no paperwork was signed. We weren't there when they picked it up just told campground manager that dealer was picking unit up. Also told dealer to bring new trailer tires to be able to tow it back to dealership(bad axles)
Good idea about taking pictures before dealer tows trailer
rhughsless is offline   Reply With Quote
Old 12-30-2015, 02:24 PM   #17
Senior Member
 
Join Date: May 2015
Posts: 737
I'd want a paper trail, too. Call your ins. company and see what they say.
phillyg is offline   Reply With Quote
Old 12-30-2015, 02:38 PM   #18
Senior Member
 
Join Date: Aug 2014
Posts: 696
I had a similar issue last spring with my Solera. RV dealer who gave first oil service to my vehicle ended up blowing out my engine five miles into my trip by filter put in wrong. Forest River/ Coach.net called for a tow.After waiting on side of hwy. nearly eight hrs. for a giant tow truck to come and tow me, it was after dark. 165 miles later at 1:30 am we arrived at Reno MBZ.
A month later after new engine was installed, I stopped to camp and found out auto jacks would not work. Mercedes said" this is not our problem, we don't work on this RV stuff." It was early summer and Rv service is booked up for weeks. I finally found somene to look at the problem. My jacks, not only being disconnected, we're hanging by a thread. The tow must have loosened them. Now I had to pay to reweld & fix. Barber RV who blew out my engine said that they weren't responsible for this and refused to reimburse me. Even though all this happened because of them. Nor would they reimburse me for food & gas for repeated back and trips. I'm stilling waiting also for credit card reimbursement by Barber RV of the $350. Oil Service that blew my engine last April.
I hope no one has to go throughmy nightmare and also lose their summer vacation.
Be careful how you get towed.
mtnlvr is offline   Reply With Quote
Old 12-30-2015, 02:45 PM   #19
Left Coast
 
Join Date: Dec 2014
Location: vancouver,washington
Posts: 15,649
Send a message via Yahoo to bob caldwell
Due to the time factor, I would guess....no one should need to check out all systems when RV is returned, but, I'd at least do a visual...
bob caldwell is offline   Reply With Quote
Old 12-30-2015, 02:50 PM   #20
Ambassador
 
Ken K.'s Avatar
 
Join Date: Apr 2015
Location: EBF NC
Posts: 278
Yeah I would either extensively document the condition of the trailer or tow it myself. I would make sure they had a bonded insurance policy for towing vehicles they didn't own as well if I were to let someone near my TT.
__________________
2016 Ford F250 Crew Cab 6.2 L w/Ride Rite Air Leveling System.
2017 Rockwood Signature Ultra Lite 8335BSS

Ken K. is offline   Reply With Quote
Reply

Tags
dealer, towing

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 08:54 PM.