RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×


Reply
 
Thread Tools Display Modes
Old 10-29-2020, 05:28 PM   #1
Member
 
Batjac's Avatar
 
Join Date: Nov 2019
Posts: 30
Dometic Customer Service Story

I just wanted to pass along some customer service I have had with Dometic lately. I had to contact them a couple of months ago about a 300 series toilet and the smell issue that others have documented. They were great and sent a new one but we did the upgrade to the 310, no issues at all. We just got back from a week trip and the 1st since I had put it in. While on the trip we noticed that we would get a little water from the pedal from time to time so as soon as we got back I called them, no problem they are sending another new toilet out to replace this one, I also mentioned that my awning was missing a cover on one of the extension arms, I told them I don't know if it was supposed to be on there or if it ever was on there and they said no problem and they are sending one of those also. These people are top notch with me and will sway me when buying new products to use with stand behind your product service like this.
__________________
Wildwood West 28RLSS
Honda Goldwing Trike
Roll Tide
Batjac is offline   Reply With Quote
Old 10-29-2020, 06:47 PM   #2
Senior Member
 
Chris Pastuzyn's Avatar
 
Join Date: Jun 2019
Posts: 1,148
That's really good to hear,Glad it worked out for you, Thanks for sharing.
Chris Pastuzyn is online now   Reply With Quote
Old 11-02-2020, 06:15 PM   #3
Senior Member
 
Wandering's Avatar
 
Join Date: Mar 2015
Posts: 740
Similar fantastic customer service from Dometic. Had a couple fridge issues, one covered by warranty, other was out of warranty. Both cases extremely positive experience. Other companies could learn from them.
__________________
Forester 2451s
Wandering is online now   Reply With Quote
Old 11-02-2020, 09:04 PM   #4
Junior Member
 
Join Date: Oct 2020
Posts: 27
I called dometic last week about a issue with my 300. Since I wasn’t first owner they would not do anything as far as replacing. They had what they called a good faith package that had all seals needed to fix and told me I could fix it or carry it to a dealer. I got the package last week and it was sent postage due lol. Coat me 3.80 lol but I know after looking that the seals they sent are expensive.
Frog Pond is offline   Reply With Quote
Reply

Tags
dometic

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 09:10 PM.