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Old 10-29-2020, 05:28 PM   #1
Batjac's Avatar
Join Date: Nov 2019
Posts: 34
Dometic Customer Service Story

I just wanted to pass along some customer service I have had with Dometic lately. I had to contact them a couple of months ago about a 300 series toilet and the smell issue that others have documented. They were great and sent a new one but we did the upgrade to the 310, no issues at all. We just got back from a week trip and the 1st since I had put it in. While on the trip we noticed that we would get a little water from the pedal from time to time so as soon as we got back I called them, no problem they are sending another new toilet out to replace this one, I also mentioned that my awning was missing a cover on one of the extension arms, I told them I don't know if it was supposed to be on there or if it ever was on there and they said no problem and they are sending one of those also. These people are top notch with me and will sway me when buying new products to use with stand behind your product service like this.
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Old 10-29-2020, 06:47 PM   #2
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Posts: 1,401
That's really good to hear,Glad it worked out for you, Thanks for sharing.
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Old 11-02-2020, 06:15 PM   #3
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Join Date: Mar 2015
Posts: 822
Similar fantastic customer service from Dometic. Had a couple fridge issues, one covered by warranty, other was out of warranty. Both cases extremely positive experience. Other companies could learn from them.
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Old 11-02-2020, 09:04 PM   #4
Join Date: Oct 2020
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I called dometic last week about a issue with my 300. Since I wasn’t first owner they would not do anything as far as replacing. They had what they called a good faith package that had all seals needed to fix and told me I could fix it or carry it to a dealer. I got the package last week and it was sent postage due lol. Coat me 3.80 lol but I know after looking that the seals they sent are expensive.
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