Reply
 
Thread Tools Display Modes
Old 06-10-2019, 02:02 PM   #1
Junior Member
 
Join Date: Jun 2018
Posts: 24
Forest River quality

What does everyone think about their quality? I'm not very impressed. We had it for almost a year and it been back 4 times for warranty work. That brings up another problem. Dealer seems to have problems listening to what's needed. The one time that ticks me off probably the most is took it in for some roof issues and they replaced water tank. There was nothing wrong with water tank. To top that instead of removing screws from belly panel they cut it out with a knife and taped back together. Last trip we took it in for interior wall delamination and piece of trim that goes up front to roof that was 2" too short and they just fill gap with caulk. They never touched delamination issue. Now we have to wait on parts and take it back again. They are 2 hours one way. I wish I would have never seen a forest river. If it was a car it would qualify for lemon law.
__________________

Kebees4 is offline   Reply With Quote
Old 06-10-2019, 02:16 PM   #2
Senior Member
 
Join Date: Mar 2014
Location: Saint Louis
Posts: 1,451
So is your problem with Forest River or the dealer?
__________________

__________________
2015 Ram 2500 4x4 6.4l with 2015 Sandpiper 25RLS
Wife, myself and 2 furry kids
Mountndream is offline   Reply With Quote
Old 06-10-2019, 02:21 PM   #3
Site Team
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 22,029
Quote:
Originally Posted by Kebees4 View Post
What does everyone think about their quality? I'm not very impressed. We had it for almost a year and it been back 4 times for warranty work. That brings up another problem. Dealer seems to have problems listening to what's needed. The one time that ticks me off probably the most is took it in for some roof issues and they replaced water tank. There was nothing wrong with water tank. To top that instead of removing screws from belly panel they cut it out with a knife and taped back together. Last trip we took it in for interior wall delamination and piece of trim that goes up front to roof that was 2" too short and they just fill gap with caulk. They never touched delamination issue. Now we have to wait on parts and take it back again. They are 2 hours one way. I wish I would have never seen a forest river. If it was a car it would qualify for lemon law.
Forest River is a corporation name.
There are almost 100 different brands and numerous divisions with numerous factories.
Each brand has different levels of features and expected quality/fit/finish.
So simply saying "Forest River" isn't a fair assessment.
We've had a Rockwood and now a Prime time and both had a few issues but we considered both to be great trailers for the price point.
And why have you not simply bypassed the dealer and use an independent RV shop or mobile RV tech, for warranty work? As long as you get pre-approval from FR and be willing to be reimbursed.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH
bikendan is offline   Reply With Quote
Old 06-10-2019, 03:00 PM   #4
Jayhawker
 
Jayhawker's Avatar
 
Join Date: Jul 2018
Location: Suburbs Kansas City
Posts: 226
Sounds to me like the people doing the service work are the issue and not Forest River. We have a 2018 Surveyor and in the year that we have owned it only minor issues, which I have taken care of. Hope things get better for you.
__________________
2018 Surveyor 243RBS
Jayhawker is offline   Reply With Quote
Old 06-10-2019, 03:14 PM   #5
Senior Member
 
Join Date: Feb 2015
Location: TX
Posts: 290
2018 Cardinal 3825 FL no issues since we get it on 9-23-18.
whj469 is offline   Reply With Quote
Old 06-10-2019, 03:15 PM   #6
Senior Member
 
Join Date: Jul 2017
Posts: 2,256
Sounds like a dealer problem and also things should never have left factory that way like trim being to short . it's all starts with the factory letting units out that are clearly not up to snuff and then to dealers that can't /won't address problems the way they should .
MR.M is offline   Reply With Quote
Old 06-10-2019, 03:43 PM   #7
Junior Member
 
Join Date: Jun 2018
Posts: 24
The dealer is number 1 problem but if Forest River had better quality control it wouldn't needed to go back to dealer. Screws were missing where rubber roof meets fiberglass on front and wasnt attached properly on the rear.
There is several brands that fall under forest river but that shouldn't make some to have poor quality control.
Also dealer has problems letting us know when its ready to pick up. We have to call to see if it's done. One time the wife called and was told its been ready for 10 days.
It is a 2018 Vibe and we like the camper other than the service department.
Kebees4 is offline   Reply With Quote
Old 06-10-2019, 07:33 PM   #8
Senior Member
 
Join Date: Dec 2018
Location: Eastvale. CA
Posts: 332
Quote:
Originally Posted by Kebees4 View Post
What does everyone think about their quality?
I feel for you but, since I think most of your post is just to vent and not really an attempt to solve your problem, I'll answer the one question you did ask.

The quality on our 2019 Rockwood has been very good so far. No warranty issues (yet?) and all systems function. We spent a good 3 hours at our PDI and only found a couple of very minor items.

If you haven't owned an RV before you're going to find new issues every now and then. That's the nature of the beast when you haul a mobile house through a hurricane every trip you take.
woo10-210 is offline   Reply With Quote
Old 06-10-2019, 07:54 PM   #9
Senior Member
 
Join Date: Jan 2019
Location: Reno, NV
Posts: 1,327
For the cheap price point, FR is ok.
The RV industry is unregulated, much like the auto industry was in the 1950's.
No Lemon Law protection, no Monroney stickers, no online invoice reasearch, no factory warranty support of dealers and dealers who won't do warranty work on your rig unless you bought it from them.
I have learned you are expected to DIY any problems.
I didn't buy an Airstream.
__________________
2018 Ram 2500 Tradesman, CTD/CC/SB/4X4/Equalizer WDH
2019 Forest River Surveyor Legend 19BHLE
upflying is offline   Reply With Quote
Old 06-10-2019, 08:02 PM   #10
Junior Member
 
Join Date: May 2019
Location: Huntsville, Alabama
Posts: 6
I've had no issues with my FR product to date. It's a Cherokee Alpha Wolf. The cosmetic things I take care of myself. I can do a better job of those than my dealer anyway.
mwallace61 is offline   Reply With Quote
Old 06-10-2019, 08:06 PM   #11
Senior Member
 
saus's Avatar
 
Join Date: Mar 2017
Location: FL
Posts: 379
I agree with woo10-210. To answer the question that you asked, I have been very pleased with our Wildcat. Sure we have had a few issues but most were fixed be me. I think that you will find a lot of happy Forest River owners. To say that all of Forest Riverís quality is poor is misleading and wrong. Didnít you notice the 2 inch gap in your trim during the PDI? Most of your issues seem to be dealer related. Maybe you can edit the title of your post and replace Forest River with your dealers name.
__________________
2016 Forest River Wildcat 314BHX
2019 Ford F-450 Limited DRW 6.7 Diesel
saus is offline   Reply With Quote
Old 06-10-2019, 08:06 PM   #12
Senior Member
 
Join Date: Jun 2018
Location: Greensburg pa
Posts: 194
Itís no secret that you have to stay on top of these things. With that said, your dealer pretty much sucks from the sound of things. I am a big believer that before you shop for your RV, you shop for your dealer, and you find one nearby. The little bit you save up front driving a couple hours isnít always worth it in the long run. And a lot of dealers donít like doing warranty work on a unit somebody else sold
sunnman is offline   Reply With Quote
Old 06-10-2019, 08:06 PM   #13
Lifesylers
 
Join Date: Apr 2018
Location: Houston TX
Posts: 107
FR Quality

You haven't had it long enough to realize the Bad Craftmanship of FR brand product. If you have 300K MSRP motorhome and only 3 years ago and so many things went right past QC or they just don't give a rats ass. Wood cabinet joints at the joiners never glued. Left off the metal supports for all the slide rollers. Left bent screws in door tracks so when I had to replace/repair the sliding wood door, which by the way fell apart, had to work to remove it just to remove the door. What a joke. The list just goes on an on. Now the RV repair wants 1400 to install the plates that should have been there in the first place. And just to confirm I am on a Big Rig site and posted that, surprised how many posted the same issue. I had an appx 40 foot Open Range purchased that was 4 years old, a 5th wheel, not one single craftmanship issue. One blown inverter. I did not mention all the crooked cabinet doors. Why didn't I notice this when I purchased? Same reason most people do, all shiny and new! I even wrote FR service, no response. So bye bye FR products for me, when this goes it will be may last.
__________________
Lifestylers is offline   Reply With Quote
Old 06-10-2019, 10:40 PM   #14
Member
 
Join Date: Feb 2017
Posts: 61
Forest River quality

Our 2017 Rockwood mini lite has been great. Thatís because our dealer kept it for a week after purchase and went thru it with I fine tooth comb. Not one problem since we took it off the lot.
Malojeer is offline   Reply With Quote
Old 06-10-2019, 10:49 PM   #15
Senior Member
 
Fishtexx's Avatar
 
Join Date: Aug 2017
Posts: 109
2017 Flagstaff 27RLWS purchased new 2 years ago, only one issue to date. Kitchen faucet failed, I replaced with a Moen. I don't see that happening again. Porcelain throne is next on my list as an upgrade. Love our Flagstaff!!!
__________________
Terry and Laurie
2017 Flagstaff 27RLWS
2020 F-350 7.3 Godzilla 10 speed 4X4 CCLB
Fishtexx is offline   Reply With Quote
Old 06-10-2019, 11:17 PM   #16
Senior Member
 
Hclarkx's Avatar
 
Join Date: Jan 2015
Location: Granite Bay, Ca
Posts: 409
I've had both FR and dealer problems. Dealer prep was non-existent so I never went back. Eight problems; things like a rubber propane line hanging down 6" plus, delivered with dead batteries, empty propane tanks (stored with water heater on). Etc.

Had about 25 FR quality control issues.

Live and learn. I should have spent a few weeks on this forum before buying!
Hclarkx is offline   Reply With Quote
Old 06-11-2019, 04:17 AM   #17
Junior Member
 
Join Date: Jun 2018
Posts: 24
I would have never guessed I should bring a ladder to get on roof to inspect a new unit. The trim that was short was above where you can see. Yes I just need to vent. When you get Mickey mouse repairs for warranty work its frustrating. Also when they dont fix what it goes in for and dealer cant even call to say its ready for pick up.
Kebees4 is offline   Reply With Quote
Old 06-11-2019, 05:43 AM   #18
Senior Member
 
Oaklevel's Avatar
 
Join Date: Sep 2012
Location: Virginia
Posts: 6,242
The dealer seems to be most of your problem. The dealer is not owned or part Forest River other than they sell their product and may do warranty work.

As far as to quality we have owned three campers made by Forest River Companies and found all 3 to be of very good quality. The current one no trips back to the dealer for warranty work. I can't say that for the Fleetwood Terry that we owned before them.

__________________

2005 Dodge 3500 Cummins
2017 Wildwood Lodge 4092 BFL
1966 Mustang GT
1986 Mustang SVO
Lillie Spoiled Rotten Boxer Mix
Oaklevel is offline   Reply With Quote
Old 06-11-2019, 06:31 AM   #19
Senior Member
 
Taranwanderer's Avatar
 
Join Date: Oct 2011
Location: NEPA
Posts: 1,470
It sounds like you need to build a relationship with a dealer thatís closer to you. As mentioned earlier in this thread, the money you save on purchase by driving some distance away isnít worth the future headaches you have by not having a nearby dealership that you can establish a close relationship with.

Go in, talk to the service manager or owner, and see what they can do.
__________________
2015 XLR Hyperlite 30HFS5 (mods being performed regularly)
2009 Salem LA 292fkds (gone)
Nights- ('12)23 ('13)23 ('14)15 ('15)31 ('16)27 ('17) 20 (Ď18)21 (Ď19)23
2019 Honda CRV (camping support vehicle)
2014 Harley Davidson FLHX (XLR cargo)
2011 Ram 2500 CC 4X4 CTD, B&W Companion (toy hauler hauler)
Taranwanderer is offline   Reply With Quote
Old 06-11-2019, 07:20 AM   #20
Senior Member
 
Join Date: Nov 2018
Posts: 197
Quote:
Originally Posted by Taranwanderer View Post
It sounds like you need to build a relationship with a dealer thatís closer to you. As mentioned earlier in this thread, the money you save on purchase by driving some distance away isnít worth the future headaches you have by not having a nearby dealership that you can establish a close relationship with.

Go in, talk to the service manager or owner, and see what they can do.
Before we purchased our new TT we went dealer shopping in addition to brand. We selected Rockwood but the local dealer left us feeling like we needed to shower with industrial grade cleaner due to out right deceitful tactics.

Ended up purchasing from a dealer over an hour away, first they sold themselves then sold us a TT, what we wanted not what they had on the lot. Never felt lied to, treated fairly and honestly. Sent them our PDI, dealer asked for an additional day and when we showed up we found a couple minor items that where fixed right away.

This pass weekend we had a problem with the water pump and the dealer offered to come out and fix it, we where able to resolve it over the phone and it was self-inflicted problem, color me impressed. My advice find the dealer then the RV.
__________________

__________________
2020 Rockwood 2612WS
2019 Ram 2500 Cummins
Theb2b is offline   Reply With Quote
Reply

Tags
forest river, quality

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 11:21 AM.


×