Garmin RV 785
I just purchased the Garmin 785. I was really excited to get it up and going as this is my 5 th Garmin in many years. We travel in Ireland so I got one just for that and it is flawless. The others became obsolete over the years and I guess thats to be expected with the new technology.
Anyway when I started up the Garmin Express utility on my MacBook I couldnt get the utility to update some maps for me in spite of the fact it looked like the 785 was connected. After spending many hours over a weekend trying to get this to work, I called Garmin Tech Support on Monday when they opened. I explained what was going on and I apparently got a new tech because it seemed like he kept putting me on hold to ask other techs the questions I was asking him. Bottom line is this. Because I had to plug the 785 into an Apple dongle to connect to my laptop they decided it was Appleís fault. I didnt buy that for one minute. Apple has had USB C ports on their laptops for several years and if you wanted to connect anything with a USB a or b cable you had to use what they call their dongle. Apple says this is a straight pass through with no mods to the connection. Ive been hooking up old usb scanners and printers that way for over a year now.
Conclusion, the tech said I would have to go to a computer that had a usb a or b connector to eliminate the the dongle. After several hours with this newbie I called Apple and explained what was going on and they were as dismayed as I was. They did a screen share with my laptop and discovered that it was connecting to the Garmin but something in Garminís software needed to be fixed so it would allow the map updates to Go to the internal memory. I discovered on my own that I could update the maps wirelessly as long as I had the Garmin plugged in to a power adaptor because something prohibits updates using the battery in the Garmin. CAUTION!!!!!! Until Garmin updates their App that THEY provide to the Apple App Store you might as well give up on backing up the Garmin to your computer and updating maps. I checked this out by trying to update my older Garmin and the same thing happened. So until they stop blowing smoke to their Apple user customers and fix their app not Apples app dont count on using the 785 with an Apple product with a USB C port
Ken, Jackie and Bella Fitzpatrick.
2018 Coachman Freelander