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Old 10-01-2020, 12:03 PM   #1
Senior Member
Join Date: Jan 2020
Posts: 381
Great Customer Service fro Parts

I wanted to share my very positive customer service experience with you. Over the past few weeks I have been trying to find the mating aluminum extrusion to the ones FR puts on the walls of thier trailers for mounting BBQ's and tables. I found some mates pairs on Ebay, Amazon and other onlive RV dealers. I was never able to be sure they would match the existing extrusion.

I got connected with a very helpful lady at Rockwood & Flagstaff Customer Service. Cori Moon ( who went the extra mile to help. She worked with me to identify the part number for a component of a sub assembly they purchase. It will cost me less than $10 to get what I am looking for.

I am appreciative of her efforts for such a small sale. As we all know FR is very busy right now and she still took the time to help me out.

With all of the complaining we see in this forum about customer service I wanted to share a positive experience. Cori said it was OK to post her email and to be contacted for assistance with parts.

2020 Rockwood Roo 19
2012 F150 SuperCrew Ecoboost
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Old 10-13-2020, 05:36 PM   #2
Traveling Two
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Join Date: Apr 2012
Location: Springfield, OR
Posts: 167
I have to worked with the parts department for Surveyor and IPOD and found a very helpful group!!
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customer service, parts, service

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